Case Study: Ten Years of Dedication in Care

The subject of this case study is about a kind and compassionate carer, named Lorraine, who has provided 10 years of care at Bluebird Care Newcastle and South Tyneside.

 

Initially drawn to the profession due to observing a fellow carer on a bus wearing the care provider's jacket, the individual was intrigued by the idea of such a compassionate role. Despite feeling nervous at the time, Lorraine was encouraged by management to persevere, assuring her that familiarity with the role and building connections with both customers and team members would build her confidence. Starting with short drop-in visits within her local area, Lorraine gradually transitioned to longer sit-ins, realising the depth of relationships that could be fostered in this line of work. 

 

First started I remember on the bus with daughter a carer was on the bus with a jacket on and I thought that would be a nice job to do.

 

The longevity in her role can be attributed to the numerous relationships established with customers from various backgrounds. One poignant story involves a customer who missed a flight due to a missing passport, ultimately avoiding a fatal plane crash. These diverse encounters and experiences have honed Lorraine’s skills and empathy, emphasising the role as a vital support system for both customers and their families. The ability to transform a customer's end-of-life care to a standard level of care stands as a testament to Lorraine’s dedication. 

 

 

The connections maintained with customers and their families over the years remain among the most rewarding aspects of Lorraine’s career. However, the challenges posed by customers with dementia have been particularly demanding, especially when their resistance inhibits the carers’ ability to perform necessary tasks. 

 

Throughout the decade, Bluebird Care's approach to providing high-quality care has remained consistent, fostering a positive impact on carers’ dedication. Encouraging aspiring carers, Lorraine advocates for giving a career in care a chance, emphasising the invaluable connections forged over a decade as a significant reason to pursue a career in care. 

 

I would always say give it a go. Some are made for it and some are not. But if you do not try it you will never know. The connections you build over a career of 10 years is something worth coming to work in care for.

 

 

This case study captures the insightful journey of Lorraine, providing care for 10 years at Bluebird Care Newcastle & South Tyneside. From an initial intrigue sparked on a bus to the establishment of enduring connections with customers and their families, the individual's commitment, and dedication to the profession shines through their experiences, challenges, and advice for newcomers. 

 

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