Meet the team

Contact us

Newcastle

Grainger Suite, Dobson House, Regent Centre, Gosforth, Newcastle upon Tyne, NE3 3PF

0191 341 0190
David and Kelly Haswell
Owners

Bluebird Care Newcastle is led by David & Kelly Haswell. David & Kelly started delivering homecare in Newcastle to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is David and Kelly’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.

David has gained a BA in Economics and Accounting and a Masters in International Business Management from University of Newcastle upon Tyne. Previous to setting up the company my work roles included Business Development, as well as Product and Marketing Management.


I have set up Bluebird Care Newcastle following on from the success of my first office in East Boldon. The inception of Bluebird Care South Tyneside was born out of my own family’s experience with home care. During this time when my grandparents needed care, we felt there was a lack of information about what was available, inconsistency of care, poor time keeping, lack of choice, and poor customer service.

I am proud to say that we have achieved what we set out to achieve, which was to build a care company that had an excellent reputation for providing quality, flexible and tailor-made care. I am excited to be able to open an office in Gosforth that will be enable people to get the care they want; when they want it; and how they want it!

As a result I will ensure that ethos and philosophy of Bluebird Care Newcastle stands firm and we will treat each customer as if they were a member of our own family, through a ‘can-do-attitude’ and ‘good old fashioned service’. These standards will be maintained be hiring people who share the vision that the people of Newcastle deserve the best.

Kelly is a qualified Social Worker and gained a BA (Hons) in Social Work from the University of Sunderland. She has experience in working as part of Adult Older Persons teams, Direct Payment Teams, as well as Fostering until she took her position as Director.

Lynn Boll
Registered Manager

Lynn is the Care Manager for Bluebird Care (South Tyneside and Newcastle). I have worked in the care sector for 18 years, supporting vulnerable young adults with Challenging Behaviour and Learning Disabilities.

My initial employment with Bluebird Care (South Tyneside) began as a care worker; I was then promoted to Care Supervisor. My role includes being responsible for enquires, new customer assessments/support plans and managing the admin team and care workers.


It has been my privilege to have met all our wonderful customers and I regularly meet up with them. It is heart-warming to know that through having the right support our customers are retaining their independence and making their own choices in relation to what support they want from Bluebird Care. Our customers know they can rely on us to tailor make a plan of care personalised for each and every one of them.

We deliver a premium home care service which was recently awarded an Overall Outstanding grade with CQC. Lynn is instrumental in achieving the growth plans for the business with her enthusiasm for delivering excellence. She will complete the Gold Standard Framework training early 2020. We will be the only recognised Gold Standard home care provider for End of Life across the Region.  

Lynn won the Registered Care Manager Regional award and was a finalist for the National Care Manager Awards in 2018. Her qualifications are : Train the Trainer/Moving & Handling level 3, Train the Trainer/Medication level 3, End of Life level 3, Level 5 in Business and Management.

Rebecca O'Keefe
Deputy Care Manager

Rebecca has worked in different areas of health and social care for 22 years. She has specialised experience of working with diverse groups of individuals with mental health, learning and physical disabilities, young adults and community outreach.

She was appointed to the new role of Deputy Care Manager in 2017 and is responsible for supporting staff members with the day to day running of our care packages. She supports our new “bluebirds” and existing staff members with training needs and qualifications, in informal and formal settings. She supports our registered care manager with the compliance and delivery of an outstanding home care service and is passionate about embedding high standards and having a positive impact in the community.

We deliver a premium home care service which was recently awarded an Overall Outstanding grade with CQC. Rebecca is instrumental in achieving the training plans for the business with her enthusiasm for diverse delivery. She will complete the Gold Standard Framework training early 2020 which she has already delivered to the workforce. We will be the only recognised Gold Standard home care provider for End of Life across the Region. 

Qualifications include: GNVQ in Health and Social care, HND Care Practices, Foundation degree Youth Studies and a BA Honours in Youth and Community Work. Train the Trainer, Moving & Handling & Medication.

Rebecca won the Regional Care Trainer award in 2018 and got a special mention in the CQC report regarding the personal development skills wheel which she uses to continuously develop our “bluebirds”
 

Aga Kuzminska
Care Supervisor/Coordinator

Aga was born in Poland and came to the UK when she was only 18 and worked in a care home for 2 years. She moved to Newcastle to be close to her sister and worked as a personal assistant for 3 years, then in a beauty salon for a year. She worked for Bluebird Care for 3 years as a care worker, left and got head hunted to return as a supervisor. She really wanted to come back as she had enjoyed the diverse range of training that the staff were required to undertake.

She is responsible for ensuring that the right staff turn up for the right care packages at the right time and offers the right support to her team.

Qualifications: NVQ 2 & 3 in Health and Social Care, train the trainer, medication, end of life.

Vicki Fenwick
Care Coordinator/ Compliance

Vicki has a background in retail management and started work with Bluebird Care in September 2013 as a “Bluebird” and then promoted to supervisor and co-ordinator. She is responsible for ensuring that the right staff turn up for the right care packages at the right time.

Vicki keeps her hand in delivering the care which helps to match the right customer with the right bluebird.  She also assists the Care Manager with the compliance, she is responsive to customer needs and ensuring high standards of care are implemented.

Joanne Usher
HR & Recruitment Assistant

Joanne has worked 25 years in previous HR roles in the private sector and joined Bluebird Care in 2019 as the HR and Recruitment Assistant.

She is responsible for all the HR admin and documentation, and all the recruitment and training processes for new and existing staff (approx 70 staff). This is her first role in the care sector and can’t believe how each day is different.

Joanne will be assisting the Operations Director to achieve the business HR strategy which includes improving communications, monitoring effective KPI’s and ensuring the staff engagement activities are well promoted.

She has up to date customer care and sector related training and will be attending more HR training in the near future.

Teresa Marson
Finance Controller

Hello, I am Teresa Marson

I have worked within the accounts departments of companies in London, Norfolk, Hull and Cheshire and Sunderland for almost 40 years. This gave me a rich and varied experience of techniques and progressing technology’s within the accounting function, whilst the fundamentals remain the same.

I was born in Kent and moved around the country before settling in Gateshead in March 2000. I attended college and gained the AAT Technician certificates to update my qualification status.

I joined David at Bluebird Care in December 2013 to take over the bookkeeping function for three days per week, working Monday to Wednesday. I am now the Finance controller which entails, preparation and payment of the payroll for all employees within Bluebird Care also operating the weekly function in payment of suppliers and recording receipts from clients and preparation of monthly reports and annual accounts to trial balance.

I have enjoyed my time at Bluebird Care very much, no two days are the same, my office colleagues’ work hard behind the scenes to support the carers and clients alike and they are a great team who are a pleasure to be a part of.