I have many years' experience in the care sector, I started my career as a support worker, this entailed supporting people with learning disabilities in their own homes, I was then promoted as a support broker, this entailed managing people’s personal budgets and the recruitment of personal assistants, I was then promoted as deputy manager where I managed1 supported living home, then I was promoted as a team manager where I managed 3 supported living homes, managing staff and ensuring that customers were provided with a high quality service. I was responsible for budget control, quality assurance, Rotas and compliance.
I feel it is vital that we offer a very personal service to each of our customers and that we provide high quality care to people in their own homes. I ensure this happens by recruiting the right people as our care workers. I always look for people who are passionate about caring and helping others and who are interested in undertaking the training to enable them to develop their role within Bluebird Care; to ensure that they provide the best possible care.
I am now the registered manager with CQC, I am responsible for all operations within Bluebird Care North Tyneside. I am also responsible for all staff training for our team, along with all the essential training that is required to be able to perform the duties of a Bluebird Care care worker. I also ensure that all staff have access to study for their NVQ in Health and Social Care and any additional training which will help them in their role.
I hold a Diploma in Health and Social Care, I hold level 2,3,4 I also hold a level 3 in Leadership & Management, I am currently working towards my Level 5 in Care Management.
I have completed many courses in the care sector covering all aspects of Safeguarding, Medication, Mental Capacity Act, DOLS.
I have also completed Train the Trainer courses in the Principles of Safe & Appropriate Handling of Medicines level 1 & 2 and Train the Trainer in the Moving and Handling of People.
