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Essex West

Bluebird Care Essex West, Unit 1A, 284 Warley Hill, Brentwood, CM13 3AB

01277 230763
Clemency Towlson
Registered Manager

My name is Clem and I am the Registered Manager at Bluebird Care Essex West.

I have worked in the Social Care industry for over 12 years, working within residential and "at home" environments. I have also spent numerous years volunteering for Age UK’s befriending service. I was keen to gain as much experience in this industry and chose to work at Bluebird Care as a home care assistant in 2012.

Whilst working and being a mum to 3 young children, I was also studying towards a BSC (Hons) Health and Social Care.  In 2016, I graduated with a first-class honour, and I was offered a promotion to the Care Support Supervisor, and now, Registered Manager - a position I was very proud to accept. Through knowledge gained through further distance learning such as falls prevention, dementia awareness, managing behaviour that challenges and many others, I am confident in my approach of supporting all our customers.

It is my responsibility to ensure the customers’ needs are met safely and to also ensure their independence is promoted. I am keen to advocate the ‘customer’ approach so that person centred care is delivered and consistently promoted. Each ‘customer’ is put first by telling us how they need to be supported, ultimately putting them in control. To achieve this, I get to know our customer’s and their life history, then incorporate this into their care plan. I also continue to maintain care plans, review the support we provide regularly and auditing other records for compliance.

My passion in this industry is supporting those living or involved with dementia and the prevention of falls in the older generation. I use the life history work, I gather at assessment stage, to ensure care is meeting the individual needs of our customer’s, this enables me to direct the care workers in ways they can adapt their approach when needed.  I have also launched, within our office, falls monitoring. This is enabling our team to monitor trends and identify risks or hazards that contribute to falls. Ultimately, it is my aim to ensure all those at risk of falling are safeguarded as much as possible to enable them to continue live a high quality of life.

I often work multidisciplinary with other Health and Social Care professionals to ensure the wellbeing and safety of customers is promoted at all levels and this provides me with a great deal of job satisfaction. I can go home each day, knowing my job role, no matter how little my actions may be, positively influences the lives of others.

Michelle Westacott
Senior Care Supervisor

My name is Michelle and I am one of the Supervisors at Bluebird Care Essex West.

Inspired to embark on a career in care after seeing my husbands grandmother being supported with care in her own home. It was not something I had known or seen before.  It was enlightening to see how a person can enjoy a full, and meaningful life, whilst remaining at home. This brings such comfort to many and their families, I felt I would like to be part of an organisation that made this possible.  Therefore I sort to find employment in this field. Joining the Essex West team as a Care Assistant in 2013.  A complete change of career, and I found such reward in the small things in life that we can often take for granted.  In 2015 I was offered the chance to join the office team, taking on the role of supervisor. For this I was so grateful and it moved my experience of the Care Service into a new direction.  It is now my responsibility to meet with new customers to ensure they have a person centred care plan, tailor made to suit their individual need.  Plus continuing to ensure that existing customers care plans remain reflective.  Regular reviews. Monitoring care notes, amongst a host of day to day challenges.  I remain committed to the whole Bluebird team and will support the carers, giving care whenever needed.  

Since joining I have gone on to complete NVQ Level 2 in Health and Social Care, Edexcel BTEC Level 3 Diploma in Management.  All Care Certificates up to date.

The most satisfying part of my role is that I am able to meet so many varied and interesting people.  Find out about their lives, and find a way to support them so that they may continue to be as individual as they can be.

Maryann Cleaver & Hannah Lakey
Live-in Care Team

It is important to us all that we dedicate our full time role's to the management of Live in Care for our customers and our Live in Care assistant's, to ensure this aspect of our business is managed effectively and to the highest of quality standards. 

Live in Care is classed as a significant purchase, and whilst more cost effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention.  If you would like to learn more about how we manage our Live in Care Package's and support our Live in Care assistant’s please navigate to our Live in Care FAQ's under the useful information tab on our website.

Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customer's life’s. Being able to remain safe at home is a dream of many of our customer's and their families.  We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.

Victoria Cleaver
Finance and Accounts Team

"I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it very rewarding role"

The team get the opportunity to meet customers and employees and it’s amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee.

Gail Bongard
Finance and Accounts Team

The team get the opportunity to meet customers and employees and it’s amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee.

Glenn Bex
Finance and Accounts Team

The team get the opportunity to meet customers and employees and it’s amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee.

Kevin and Tracey McCormack
Franchise Owners

Bluebird Care Essex West, is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.

Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.

Our vision is to be the very best local providor of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.

We aim to give our local community the opportunity to enjoy the highest quality of life and independence through the provision of professional care.

Jo Curd
Office Manager

I have been working with Bluebird Care since 2021 starting as a Care Expert, working my way up to the position of Office Manager, where I now help manage all aspects of the business performance.

I feel grateful to be working alongside a fantastic team of experts who everyday makes a difference to other people’s lives.  


Dawn Holeyman
Care Supervisor

My name is Dawn and I am one of the Supervisors at Bluebird Care Essex West.

I have worked for Bluebird Care since early 2022 starting as a Care Expert before becoming a Supervisor in 2023.  I feel privileged to be part of such an amazing team.  It feels very rewarding knowing that you make a difference to people’s lives.  I truly love my job – the only regret I have is that I did not do this sooner!

Gaby Kershaw
Senior Care Assistant

Hi, I am Gaby, I joined bluebird care in 2016 and became a senior carer in 2018 most recently, I became the care champion for our Essex West Team, and I support my fellow care team by taking lead on a social and professional basis, from external social events, care assistant observations and assisting with manual handling and train the trainer, Monitor the on-call phone when required.

I love my job, and caring for me is second nature.

Sam Archer
Learning and Development Manager

I have worked in the care sector for the last 13 years in several different areas of health and social care including domiciliary care, adult social care, caring for children and young people with disabilities, complex medical needs and specialising in safeguarding children and adults. I have a passion for Teaching and Learning and helping others achieve their aspirations. Mostly recently I have been working with learners to achieve their Level 3, Level 4 and Level 5 qualifications in Health and Social Care. Within my job role, supporting others to develop their skills and knowledge and seeing that progression over a number of years has made me desire to work within the Education and Training field of the care sector. I find great satisfaction in using my experiences and knowledge to empower others to be the best they can be and in turn provide exceptional care for our customers.

Sara Flack
Group Training Manager


Natasha Schneider
Senior Manager and Designated Safeguarding Lead

Hi there, my name is Natasha and I am the Senior Manager and Designated Safeguarding Lead of Bluebird Care Essex West. I have worked within the care sector since I was 16 years old and have had the pleasure in managing children’s services, learning disability short breaks and four years ago returned to manage Mid Essex adult care provision. My passion is ensuring that every individual receives exceptional care and that every day a little touch of magic is sprinkled to all those involved at Bluebird Care, staff, customers and their families.

Lucy McCormack

I often joke that “Bluebird Care is in my blood.” This is because I was born into the Bluebird Care family, with both parents ambitious and hardworking directors. As an inspirational leader, I can set a goal and do everything in my power to achieve it, which empowers those around me

One of my personal ethos is championing career development. I am enthusiastic about the personal and professional development of my team members throughout Bluebird Care Essex and their surrounding offices.

I believe in our Bluebird Care vision, which invites my team and those around me to adopt a similar clarity of mind. My role today is centered around identifying where the business would benefit from extra attention and efficiencies, and actively working alongside the office and care teams to facilitate solutions.