Meet the team

The office support team at Bluebird Care Norwich & North Norfolk have an extensive knowledge and vast experience delivering high-quality, person-centred home care services to their local communities, across Norwich, North Norfolk and the Norfolk Broadland.

As a member of our Care Team, you’ll work closely with the office and operations team as they assist you to develop, grow and succeed in your career.

When you join the Bluebird Care family our team will provide you with continued career support, from in-house specialist training programmes delivered by our Training Office Sarah Millard, to career journey and wellbeing support provided by our Registered Manager Vicky Poynter and Lead Supervisor Sarah Johnson.

To start your career journey with Bluebird Care Norwich & North Norfolk, contact our Recruitment & Marketing Manager Freya Lincoln who will be happy to answer any questions you may have!

Contact us

Norwich & North Norfolk

Unit 7, Oaktree Business Park Basey Road Rackheath Norwich NR13 6PZ

01603 735999
Charlie Munday
Care Supervisor

"I started my career with BluebirdCare Norwich and North Norfolk in 2019 as a carer, with no experience and feeling a little anxious, but I built my knowledge and confidence with the support of the amazing office team. I love being a carer, seeing the difference I can make to a persons life. Seeing them smile knowing they’re safe and looked after is so rewarding. I became a mentor at the start of 2022, I wanted to help and support the carers like my mentor did for me in 2019. 

When I’m not at work I’m found walking around woodland areas and fields with my dog Theo, I don’t enjoy it so much in the winter but Theo does and that’s all that matters."

Prash & Vinni Chanda
Owners and Directors

Prash & Vinni are well-qualified and experienced business professionals who are passionate about helping others and giving back to society. They have a passion and commitment to outstanding care, which continues to be a driving factor in all that they do. 

Prash & Vinni believe in the four key fundamental pillars (Honesty, Empathy, Respect & Trust) and this underpins everything they and their team do. 

They have been engaged in and contributed to many community organisations, including charities. 

Bluebird Care is built on quality, determination, empathy and passion, all of which are strongly aligned with Prash and Vinni’s core values.

In Prash & Vinni’s spare time, they enjoy spending time with family and can occasionally seen running… but it’s usually after their young children!

If you would like to speak to Vinni & Prash about home care, please do not hesitate to get in touch.

Vicky Poynter
Registered Manager

Vicky has gained many years of experience within Health and Social Care, initially beginning her career as a Home Care Assistant in 2006, before becoming an Administrator in 2009. She then progressed to Moving & Handling Instructor, Medication Trainer/Officer and Recruitment Coordinator, before joining Bluebird Care in 2016 as our Recruitment & HR Manager.  

Vicky's qualifications include NVQ Level 2, various Train The Trainer certificates, PTTLS (teaching) Level 4, prescription training and she also became a Dementia Coach in 2014 with the Norfolk and Suffolk Dementia Alliance. More recently she has successfully completed her Level 5 Diploma in Leadership and Management in Health & Social Care. Vicky has contiually progressed throughout her career journey with Bluebird Care, soon moving into to the role of Deputy Manager in 2017 and more recently achieving promotion once again in 2019, following a successful registration process with The Care Quality Commission to become our Registered Manager!

Vicky works closely with the Directors and holds overall responsibility for the leadership and management of the 'day to day' operation of the services we provide for our customers. In addition, Vicky is also responsible for the management, recruitment and training of our care and office teams.   

Vicky is very much a ‘people person’ and is passionate about providing high quality care - she believes the experience she has gained from working as a Care Assistant has given her the insight required for recruiting and supporting a strong team of care assistants who safely and professionally deliver the services we provide for our customers.

Vicky is a keen charity supporter too, even facing her own fears by jumping out of a plane for charity and raising £750 for the Alzheimer's Association in the process! 

Vicky may be contacted via the office on 01603 735999 or via email:

Sarah Johnson
Lead Supervisor

Sarah joined Bluebird Care as one of our very first care assistants, shortly after we opened our office here in Norfolk in 2010. We are very proud of Sarah, as she is now our longest serving employee within the Bluebird Care ‘family’ here in Norwich & North Norfolk and has contributed to the success, growth and progression of our service over the years. 

Sarah is a respected and loyal member of the team, always dedicated to providing the highest quality of service and support for our customers and staff. Having carved an impressive and progressive career path over the past 10 years, Sarah always remains dedicated and committed to her customers and colleague's day to day. She has worked very hard to achieve a number of professional qualifications since joining Bluebird Care and successfully completed her Level 5 in leadership and management in the summer of 2019. 

Sarah says:

“I joined Bluebird Care in October 2010 and was among the first five care assistants employed by the company. I started off as a part time Care Assistant with no background in the industry and little idea of what to expect. With thorough training and support of the management team I soon found that it was not only rewarding, but also a role I enjoyed and wanted to build my career on with Bluebird Care.

During my time with Bluebird Care I completed my Level 2 and Level 3 diplomas in Health and Social Care becoming a full time supervisor in April 2013. I then moved to become the Care Co-ordinator later in the same year. Both roles offered different challenges and gave me a great sense of satisfaction. I went on to complete my Level 3 diploma in Business Administration and I have recently completed my Level 5 in Leadership and Management.

My current role of Lead Supervisor allows me the opportunity to support the Supervisor and Co-ordinator team as well as the Care Assistants and also work closely with our customers to build person centred care packages and ensure our customers are receiving good quality care".

Sarah Wright
Accounts Assistant/Bookkeeper

Sarah is an experienced accounts assistant and bookkeeper and a very welcome addition to our team! 

Sarah is delighted to help with any queries in connection to our customer invoices or supplier accounts. In addition, Sarah also supports the administration of our staff payroll and financial systems. 

Sarah is based in the office 3 days week working from 8:30 - 2:30pm, (normally on Monday, Tuesday and Thursday. She may be contacted via the office on: 01603 735999 or via email:

Sharon Pointer
Office Administrator & Trainer

I came into elderly care later in my life.

I have worked in many different environments completing a variety of roles.

Whilst my children (now men) were small I worked around them and worked in childcare in various pre-schools, I was being paid to play on a daily basis and this suited me.

I started in elderly care in 2006 as a supervisor and subsequently co-ordinator in a new business I was the “office “ for the 1st 18 months .

I was promoted to assistant manager and helped the company to grow and expand. I have completed several NVQs the most recent being L5 in Health & Social Care Management.

I have been a RM at 2 services one for Mental Health & one for the Elderly.

Since 2020 I have worked part-time to meet the needs of my expanding family.

I love spending time with my grandchildren they are my rays of sunshine. I enjoy gardening, reading and crocheting most of my family and friends have a crochet hat! I have 3 dogs who I love walking and getting out with.

I am a avid football fan a lifelong Hammer (West Ham United) .

Had I had the opportunity to play girls /lades football when I was young I would have relished it.

My new chapter with Bluebird  is part of my care journey and I hope that I can bring my experiences into my everyday job and also know that I will learn lots more as, as long as I am in care there will be learning opportunities for me.