Job roles

Homecare is one of the fastest-growing industries in the country, and we want to support and develop the careers of our staff in an industry where they can really make a difference to people's lives.

Click to view Care Assistant | Care Champion | Care Mentor & Coach | Lead Care Assistant | Lead Coordinator | Lead Supervisor | Operations Manager | PR & Marketing Executive | Recruitment & HR Manager | Care Coordinator | Care Supervisor

 

Care Assistant in Ely & Newmarket

This role offers the potential for an amazing and fulfilling experience. Our care workers provide crucial care and support to customers in all aspects of their daily life. If you are dedicated and passionate about making a real difference to people’s lives and want a career you can be proud of, this could be the role for you.

Being a care worker for Bluebird Care gives immense job satisfaction. You will enjoy the special privilege of building unique trusting relationships with each of your customers.  Care workers enter the homes of customers from all walks of life, with different backgrounds and needs, lifestyles and personalities. Home means something different for each of us. Yet in most cases, it holds our special memories, perhaps our loved ones and the carefully chosen objects we treasure. Home represents who we are and who we wish to be.  Our care workers provide each customer with a bespoke care experience, to enable them to continue to enjoy fulfilling lives in their own homes, for as long as possible while promoting their independence.

This important role brings challenges as well as rewards. Our customers include people with a wide range of emotional and physical needs. You will need patience, compassion and an ability to listen well, so you can support customers to stay in touch with the things that really matter to them, even on the difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. You could be supporting a young person with a brain injury or a customer who is near the end of their life. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care for our customers.

Our care workers are central to the Bluebird Care mission of providing the best homecare services to meet customer needs, whilst respecting their preferences.  We provide the training and practical supervision you need to do your job well.  We can also support the development of specialist expertise in your chosen area such as dementia.  This is an ideal opportunity if you wish to take a step into social care.  Bluebird Care offers a career pathway that can be tailored to your individual aspirations and goals.

You must be able to travel between customers’ homes, by providing your own transport.

As a representative of the Bluebird Care brand, you can be proud of being part of a strong supportive team, championing the rights of our customers. 

 

Care Champion in Ely & Newmarket

This role offers an exciting opportunity to progress your career as a care assistant, whilst maintaining that all important relationship with your customers. A care champion is someone who;

• is recognised as an expert in providing crucial care and support to customers in all aspects of their daily living
• has specialist knowledge, skills and experience in a particular area of care. For example, dementia, Parkinson’s, mental health, learning disability etc.
• can act as role model and advisor to other members of the Bluebird Care team

Being a care champion for Bluebird Care can give you immense job satisfaction. You will provide each customer with a bespoke care experience so they can lead fulfilling lives as far as they are able. Your specialist knowledge will enable you to support customers with more complex needs to live well.

We want you to share your dedication and passion for making a real difference to people’s lives. You will use your expertise to give advice and guidance to care assistants so they too can provide excellent care. Your specialist knowledge will also help supervisors create care and support plans tailored to individual needs and preferences.

This important role brings challenges as well as rewards. Customers with specialist conditions include people with a wide range of emotional and physical needs. You will have patience, compassion and an ability to listen well, so you can support customers to stay in touch with the things that really matter to them, even on the difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. You could be supporting a young person with a brain injury or a customer who is near the end of their life. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care for our customers.

Our care champions are central to the Bluebird Care mission of providing the best homecare services to meet customer needs, whilst respecting their preferences. We provide ongoing training so you can keep up to date with best practice and the support and supervision you need to do your job well.

This is an ideal opportunity if you wish to pursue a career in social care. We will support you to develop your career using the ‘Bluebird Care Career Journey’. This provides development opportunities tailored to your individual aspirations and goals.

You must be able to travel between customers’ homes, with access to your own transport.

As a representative of the Bluebird Care brand, you can be proud of being part of a strong supportive team, championing the rights of our customers.

 

Care Mentor & Coach in Ely & Newmarket

With your knowledge and experience of great customer care, you will mentor and coach new care assistants. This role offers an exciting opportunity to progress your career as a care assistant, whilst maintaining that all important relationship with your customers. A care mentor and coach is someone who:

• is recognised as an expert in providing crucial care and support to customers in all aspects of their daily living
• has strong mentoring, coaching and training skills

Being a care mentor and coach for Bluebird Care gives you immense job satisfaction. You will provide customers with a bespoke care experience so they can lead fulfilling lives in their own homes. You will also share your dedication and passion for making a real difference to people’s lives with other care assistants. Using your care experience and coaching skills you will assist with the induction and training of care assistants who are either new or who need extra coaching in a particular area. Your expert advice and guidance will help new care assistants carry out their role safely and in line with Bluebird Care’s policies and procedures.

This important role brings challenges as well as rewards. Our customers include people with a wide range of emotional and physical needs. You will have patience, compassion and an ability to listen well, so you can support customers to stay in touch with the things that really matter to them, even on the difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. You could be supporting a young person with a brain injury or a customer who is near the end of their life. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care for our customers.

Our care mentor and coaches are central to the Bluebird Care mission of providing the best homecare services to meet customer needs and preferences. We provide ongoing training so you can keep up to date with best practice together with the support and supervision you need to do your job well.

This is an ideal opportunity if you wish to pursue a career in social care. We will provide opportunities for you to develop your career using the ‘Bluebird Care Career Journey’. This will be tailored to your individual aspirations and goals.

You must be able to travel between customers’ homes, with access to your own transport.

As a representative of the Bluebird Care brand, you can be proud of being part of a strong supportive team, championing the rights of our customers.

 

Lead Care Assistant in Ely & Newmarket

With your knowledge and experience of great customer care, you will be a role model to other care assistants and provide hands-on support where needed. This role offers an exciting opportunity to progress your career as a care assistant, whilst maintaining that all important relationship with your customers. A lead care assistant is someone who;

• is recognised as an expert in providing crucial care and support to customers in all aspects of their daily living
• has at least 6 months experience as a care assistant with Bluebird Care
• has coaching and mentoring skills

Being a lead care assistant for Bluebird Care can give you immense job satisfaction. You will provide customers who have more complex needs with a bespoke care experience, so they can lead fulfilling lives in their own homes. You will also share your dedication and passion for making a real difference to people’s lives with other care assistants. Using your care experience and communication skills you will support less experienced care assistants to carry out their role safely and in line with Bluebird Care’s policies and procedures.

You will be fully aware of the challenges and rewards of supporting customers in their own homes. Your compassion, good communication skills, calm and caring manner are essential for this important role in our company.

You will be experienced in providing support to customers with a wide range of emotional and physical needs such as a young person with a brain injury or a person who is near the end of their life. You will have patience, compassion and an ability to listen well, so you can support customers to stay in touch with the things that really matter to them, even on the difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care for our customers.

Our lead care assistants are central to the Bluebird Care mission of providing the best homecare services to meet customer needs and preferences. We provide ongoing training so you can keep up to date with best practice together with the support and supervision you need to do your job well.

This is an ideal opportunity if you wish to pursue a career in social care whilst maintaining a front line role. We will provide opportunities for you to develop your career using the ‘Bluebird Care Career Journey’. This will be tailored to your individual aspirations and goals.

You must be able to travel between customers’ homes, with access to your own transport.

As a representative of the Bluebird Care brand, you can be proud of being part of a strong supportive team, championing the rights of our customers.

 

Lead Coordinator in Ely & Newmarket

The lead coordinator and their team of coordinators are responsible for the continuity of care for all of our customers. This vital role has a huge impact on the lives of many people who rely on our care and support. If you want to join a dynamic team making a positive difference to our customers’ lives, then this could be the role for you.

Customers tell us that what really matters to them is having a stable team of caring and professional care assistants whom they can rely upon. Working alongside the lead supervisor, you will be responsible for making this happen. The ability to problem solve and think clearly when under pressure is essential for this important role in our company. You will use your excellent planning, organisational and IT skills to make sure that each customer receives the care and support that they expect on time. This involves:

• Allocating care assistants with the right skills and experience to deliver the best quality care and support to each customer
• Organising care assistants rotas to minimise changes to the service and travel between customer’s homes
• Responding efficiently to day to day changes in the care and support plans

The lead coordinator will enjoy developing positive working relationships with customers, their chosen representatives and the Bluebird Care team. You will provide a crucial link between each customer and their care assistant (s). You will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.

The lead coordinator must also be clear about the best way to work with care assistants schedules to maintain continuity in the delivery of care. You will need to build strong relationships with the care team so you can call upon extra cover when needed. In line with Bluebird Care policies you must be committed to anti-discriminatory practice and customer rights.

Care assistants may work over the weekend or evenings so the lead coordinator must be willing to be part of the on call emergency team rota.

This role offers a great step into social care and the opportunity to be part of a strong supportive team striving to provide the best homecare and support services. We will provide opportunities for you to develop your career through the ‘Bluebird Care Career Journey’. This will be tailored to your individual aspirations and goals.

 

Lead Supervisor in Ely & Newmarket

The lead supervisor and their team of supervisors are the critical link between the customer and our Bluebird Care service. You will lead a team of supervisors to create a bespoke homecare service for each customer. If you enjoy inspiring your team and providing the very best homecare and support to customers, then this exciting opportunity could be exactly what you are looking for.

As each customer is unique, every day will be different. Our priority is to support customers to live the lives that they choose, keeping them in control as far as they are able. You must have a good understanding of homecare and of best practice in providing care and support services. Lead supervisors are also expected to have a relevant qualification in social care.

The lead supervisor and their team are responsible for setting up each customer’s care and support plan and then making sure we deliver what we promise. This involves visiting new customers, and where they wish it, their chosen representatives, to create a tailored care and support plan. Together with the coordinator you will find a care assistant with the right skills, knowledge and personal attributes to match the customer’s requirements. The lead supervisor will then coordinate the introduction of the care assistant to the customer and keep the customer up to date with any changes.

Excellent communication skills are key to this vital role. You must be able to build trusting relationships with customers, their chosen representatives, staff and other professionals such as district nurses, GPs and occupational therapists. The lead supervisor has responsibility for taking new supervisors and care assistants through the induction process and providing on-going guidance, training and supervision. You will often find yourself in the role of assessor, mentor, coach and trainer.

Lead supervisors need to be compassionate and self-assured, and have the knowledge and ability to model good practice whilst being prepared to challenge poor performance. You will regularly monitor the quality of service that your team of supervisors and care assistants provide and take action to make improvements if necessary.

Care assistants may work over the weekend or evenings so the lead supervisor must be willing to be part of the on call emergency team rota. You will need to be able to travel between customers’ homes, with access to your own transport.

This is a challenging role and as a representative of the Bluebird Care brand you can be proud of being part of a strong supportive team, championing the rights of our customers.

This is an ideal opportunity if you wish to grow your career in social care. We will provide opportunities for you to develop your career through the ‘Bluebird Care Career Journey’. This will be tailored to your individual aspirations and goals.

 

Operations Manager

We care about our customers and value each person’s unique lifestyle and aspirations. Our Bluebird Care team are dedicated to excellent quality customer led services. Our aim is simply to keep our customers in control by providing the care and support they want, where and when they want it. If you share our passion for exceeding our customers’ expectations and want a great opportunity to develop your career in business management, this could be the role for you.

The operations manager will use their strong leadership skills to maximise operational efficiency and to drive the growth of the business. We are looking to build our reputation for providing excellent quality homecare services. You will enjoy being part of the senior management team leading the delivery of our services. This varied role requires outstanding communication and analytical skills, great planning and organisational ability, a talent for strong leadership together with extensive management experience in social care.

We offer the chance to be part of a supportive team where your skills and knowledge can really make a difference to people’s lives. You will enjoy a collaborative working relationship with the franchise owner and managers to make sure services are legally compliant and continuously improving. The operations manager will have a strong influence on how people see our brand. The ideal candidate will have proven experience of leading and managing business relationships.

This challenging role requires a strategic thinker who has the ability to switch to a practical hands on approach when necessary. Working with the franchise owner, you will develop the business strategy and lead on its implementation.

You will also provide day to day operational support to our registered managers and their care teams. There will be plenty of opportunities to use your initiative and apply creative problem solving skills. A calm manner and the ability to think clearly whilst under pressure are essential for this important role.

We offer continuous training and development to keep you up to date with best practice. As a brand ambassador for Bluebird Care, you will be part of a strong team, championing the rights of our customer. If you enjoy the satisfaction of leading the delivery of great services then this opportunity may be ideal for you.

 

PR & Marketing Executive

The PR and marketing executive will use their flair for creative marketing to drive the growth of our business. Working with the franchise owner, you will build the local Bluebird Care brand. We are proud of our reputation in providing our customers with the homecare services they need, just how they want them. If you have a passion for creating high quality communications and are looking for a great opportunity to develop your marketing career, this could be the role for you.

The PR and marketing executive will have a strong influence on how people see our brand. The ideal candidate will have previous experience in a PR and marketing role. This varied role requires excellent communication and analytical skills, great planning and organisational ability, creative talent and marketing experience. You will enjoy a collaborative working relationship with the franchise owner to develop the marketing strategy and take the lead on its implementation.

This challenging role requires a strategic thinker who has the ability to switch to a practical hands on approach when necessary. You will enjoy a collaborative working relationship with the franchise owner and staff to grow the business and continuously improve the service.

Our marketing is centred on the customer experience and feeds into every area of the business. We care about our customers and see each person as a unique individual with their own lifestyles and aspirations. Our team are dedicated to excellent quality customer led services. The PR and marketing executive will successfully involve customers and other key stakeholders in the development of our services.

The PR and marketing executive will be the key point of contact for communications both internally and externally to promote the Bluebird Care brand. You will enjoy talking to a wide range of people and love to use your communication skills to build mutually beneficial relationships with the media and all stakeholders.

There will be plenty of opportunities to use your initiative and apply creative problem solving skills. A calm manner and the ability to think clearly whilst under pressure are essential for this important role.

We offer continuous training and development to keep you up to date with best practice. As a brand ambassador for Bluebird Care, you will be part of a strong supportive team, championing the rights of our customer. If you enjoy the satisfaction of seeing a campaign through from concept to outcome then this opportunity may be ideal for you.

 

Recruitment & HR Manager

The recruitment and HR manager will use their flair for leading successful recruitment campaigns to attract the right candidates to join our business. We are proud of our reputation for providing excellent homecare and support to our customers. If you enjoy the challenge of building great staff teams to deliver exceptional homecare services, then this could be just the opportunity you are looking for.

You will work with the franchise owner and management team to develop our recruitment strategy. Compassionate, competent staff are key to providing safe, high quality home care services that respond to our customers’ needs and preferences. The recruitment and HR manager will have responsibility for the recruitment process so there are sufficient staff with the right skills to satisfy the immediate and future needs of our care business.

This varied role requires excellent communication and analytical skills, great planning and organisational ability, creative talent and recruitment experience. Our services make a real difference to people’s lives. Providing essential care and support is immensely rewarding. You will have the benefits of being part of this strong supportive team.

Our staff are the backbone of our business. The recruitment and HR manager will support and advise the franchise owner and staff on all HR matters. We use a specialist HR support service for expert advice and guidance. You will be the key link between this service and the Bluebird Care team. This exciting opportunity will enable you to grow your skills and knowledge as an HR advisor.

You will enjoy talking to a wide range of people and love to use your communication skills to build community relationships. A calm manner and the ability to think clearly whilst under pressure are essential for this important role.

We offer continuous training and development to keep you up to date with best practice. As a brand ambassador for Bluebird Care, you will be part of a dedicated team, championing the rights of our customer. If you enjoy the satisfaction of seeing a campaign through from concept to outcome then this role may be ideal for you.

 

Care Coordinator in Ely & Newmarket

The care coordinator is responsible for the continuity of care for all of our customers.  This vital role has a huge impact on the lives of many people who rely on our care and support. If you want to join a dynamic team making a positive difference to our customers’ lives, then this could be the role for you.

Customers tell us that what really matters to them is having a stable team of caring and professional care workers whom they can rely upon. Working alongside the care supervisor, the care coordinator will be responsible for making this happen. The ability to problem solve and think clearly when under pressure is essential for this important role in our company. You will use your excellent planning, organisational and IT skills to make sure that each customer receives the care and support that they expect on time. This involves:

• Allocating care workers with the right skills and experience to deliver the best quality care and support to each customer
• Organising care worker rotas to minimise changes to the service and travel between customer’s homes
• Responding efficiently to day to day changes in the care and support packages

The role offers the opportunity for developing positive working relationships with customers, their families and the Bluebird Care team. You will provide a crucial link between each customer and their care worker. You will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.

The care coordinator must also be clear about the best way to work with care worker schedules to maintain continuity in the delivery of care. You will need to build strong relationships with the care team so you can call upon extra cover when needed.  In line with Bluebird Care policies you must be committed to anti-discriminatory practice and customer rights.

Care workers may work over the weekend or evenings so the post holder must be willing to be part of the on call emergency team rota.

This role offers a great step into social care and the opportunity to be part of a strong supportive team striving to provide the best homecare and support services.

 

Care Supervisor in Ely & Newmarket

The care supervisor is the critical link between the customer and our Bluebird Care service. You will use your skills of analysis to turn each customer’s requirements into a bespoke homecare service that exceeds their expectations. If you enjoy inspiring your team and providing the very best homecare and support to customers, then this exciting opportunity could be exactly what you are looking for. 

As each customer is unique, every day will be different. Our priority is to support customers to live the lives that they choose, keeping them in control as far as they are able. You must have a good understanding of what people in need of homecare and support require, and of best practice in providing social care. Care supervisors will be expected to have, or to be working towards, a level 3 QCF (qualifications credit framework NVQ).

The care supervisor is responsible for setting up the care plan for each customer and  making sure we deliver what we promise. This involves visiting new customers, and where they wish it, their families, to create a tailored care and support plan.   Together with the care coordinator you will find a care worker with the right skills, knowledge and personal attributes to match the customer’s requirements. The supervisor will then introduce the care worker to the customer and keep the customer up to date with any changes.

Excellent communication skills are key to this vital role. You must be able to build trusting relationships with customers, their families, staff and other professionals such as district nurses, GPs and occupational therapists. The care supervisor has responsibility for taking new care workers through the induction process and providing on-going guidance, training and supervision. You will often find yourself in the role of assessor, mentor, coach and trainer.

Care supervisors need to be compassionate and self-assured, and have the knowledge and ability to model good practice whilst being prepared to challenge poor performance. You will regularly monitor the quality of service that your team of care workers provide and take action to make improvements if necessary.

Care workers may work over the weekend or evenings so care supervisors must be able to work flexibly. You will need to be able to travel between customers’ homes by providing your own transport.

This is a challenging role and as a representative of the Bluebird Care brand you can be proud of being part of a strong supportive team, championing the rights of our customers.