Bluebird Care Worcester & Wychavon is owned by David Benjamin. As most do, David was introduced to the care industry when two very much loved family members needed help. First-hand experience of seeing how high quality care can benefit people’s lives has lead David to work in an industry which he considers to be 'very emotionally rewarding.'
David brings a wealth of professional management expertise to the company. Having been the Chief Executive Officer of 2 international British companies in the last 10 years, David’s passion for outstanding Customer Service is a priority. David is well suited to the care industry as he has demonstrated a life long passion for helping people on a personal level and he is now translating this by setting up a community-minded service to make a positive difference in people's lives. David is passionate about delivering the highest quality care and support in the home. If you require care and support in your home please get in touch with our friendly team today for free consultation and advice on 01386 764 830 or by email firstname.lastname@example.org
Being a carer himself, Andy understands that sometimes the hardest decision to make is the initial decision to reach out for help. At Bluebird Care Worcester & Wychavon, his aim is to ensure that your requirements for care and support are heard so we can fully understand your needs, and then he can introduce to you ways in which we can help.
As the Care Manager, it is Andy’s responsibility to ensure the safe delivery of services to our customers in Worcester, Droitwich, Pershore, Evesham, Wychavon and the surrounding areas. Andy is a Dignity Champion who cares deeply about ensuring that all our customers remain as independent as possible and can live their lives with the utmost dignity and respect. Andy’s experience of managing residential care homes, day centers, Children Services and Older Adults is matched by his qualifications. He holds an Honours Degree in Business Studies and Level 7 in Health and Social Care, the highest qualification achievable in the care sector. His passion for care is also demonstrated by his previous work with charities. The team at Bluebird Care Worcester & Wychavon prides itself on being professional, flexible and passionate about delivering the highest quality care and support in the home.
Larraine has a wealth of experience in a caring environment, she was formerly a nurse specialising in palliative care and went on to take up roles as a registered care manager and later as a regional care coordinator. She also has experience of working 1 on 1 with people with very complex needs. She was a care assistant with Bluebird Care for a few months before taking up her role as care supervisor in late 2014.
Working alongside Mel, Larraine is responsible for potential customer assessments and creating and updating care plans, conducting care assistant and customer supervisions and reviews. As well as one of our care supervisors, Larraine is also our training manager, conducting our three day training course for new care assistants and yearly refresher training for our existing team. Larraine also ensures that our care assistants are trained and supported on our e-learning programme which offers care assistants support and increases and updates their care knowledge.
Joining us in 2014 as a care assistant, Mel bought with her over 20 years experience in the care sector. Mel has previously worked in both domiciliary and care home environments, gaining herself extensive knowledge in all aspects of care.
After being one of our care assistants for two years, Mel began to carry out the role of care supervisor, working alongside Larraine. The role of the care supervisor is to support the care manager in maintaining a high standard of care. As the care supervisor, it is also Mel’s responsibility to ensure all supervisions are carried out on both care assistants and customers, including medication, observation and face-to-face supervisions and reviews. Mel’s duties also include potential customer assessments and creating and updating care plans.
Before joining our team of care assistants in 2014, Michaela had previously worked as a domiciliary carer for 2 and half years, before taking on a role as activities coordinator in a dementia unit.
After being out in our community as a care assistant, Michaela joined our office team as support coordinator in 2017, working alongside Tracey. Now as our Lead Care Co-ordinator, Michaela is responsible for coordinating care, ensuring all care is delivered on time, ensuring continuity between care assistant and customer is achieved and to assist with administrative duties. Michaela is also our PASSsystem Champion, which is our dedicated data capture system which contains customer and care assistant details, provides instant access to customer care plans and allows family members to access care notes provided by the care assistants.
Michaela is still happy to lend a hand as a carer out in the community when necessary.
Before joining our team as a care assistant in 2014, Tracey was the staffing and store manager at Ladbrokes for 15 years. During this time, Tracey cared for her grandmother who suffered with dementia. Tracey holds Level 2 Diploma in Business Administration.
In 2016, Tracey took on the role of Care Co-ordinator; however still regularly conducts care in our community. Becoming responsible for Live-in care packages in 2018, Tracey will be the voice on the end of the phone, warming you with her caring and warm nature and ready to listen to any queries you may have regarding any aspect of care. Tracey’s role includes ensuring live-in care is delivered to the agreed high standards and is responsible for co-ordinating and looking after our live-in carers.
Having over 30 years secretarial and administrative experience both here and abroad, Gill previously served as an executive assistant within the property industry before being initially engaged to assist the office team with the implementation of the PASSsystem on a consultancy basis, ensuring a smooth transition from paper to the app-based quality care service.
Having joined Bluebird Care Worcester and Wychavon on a full time basis in February 2020, She currently is assisting with all aspects of our administration including recruitment, compliance and data protection as well as assisting the team in identifying time saving and efficient working practices. Gill will also be responsible for the expansion of our services into the wider Droitwich and Worcester area with responsibility for looking after both customers and carers in that area.