Welcome to Bluebird Care Careers in Westminster & City of London

Like most people I didn’t have an understanding of the care industry until a family member required care. At this point our family faced huge challenges in finding the right solution which was flexible and that we could trust.

Trying to arrange this at short notice and being involved with care companies that didn’t have a customer service ethos highlighted the issues that people and families face in a similar situation, that’s when I thought ‘there must be a way to do this better’.

Although I have a legal and professional services background, somehow I’ve always been involved in looking after people and trying to help them improve their lives. After completing my law degree, I started my career working for a human rights NGO in New Delhi, India. Our team advised the Government on the implementation of the Right to Information Act with the aim to give over a billion people the right to challenge corruption and give transparency in where their money was being spent. This was an amazing and transformational experience and even though you can find me online with credits to the contribution of that Act, I always wanted to be more hands on and changing people’s lives on a daily basis, not just on a policy level.
 
Running Bluebird Care Westminster & City of London really is about changing people’s lives. We support people to remain as independent as possible whilst at their most vulnerable. We are rewarded with so much positive feedback as we help turn customer’s lives around. They discover the possibilities of being able to live life as fully and independently as possible. We help our customers face a huge range of health challenges including stroke, brain injury, MS, Parkinson’s and people living with all forms of dementia along with other neurological conditions.
 
Since starting the company in June 2012 we have gone from strength to strength based on our core values of customer service and always delivering what we have agreed to. Our care is unique, it goes beyond the task based care that many companies offer. We look at how we can enhance and extend people’s lives, offering therapeutic, nutritional, or lifestyle services based around their wants and needs, not just ticking off tasks.
 
We are exacting about who we employ and we spend a huge amount of time and effort in getting the right staff to deliver our service. Those who do make the grade are given training, support and ongoing development that exceeds any other home care company in central London. For me it is about doing the simple things right. We communicate well with our customers and create an honest and open relationship. We give customers the same care staff on a daily basis so that they can build good relationships, we turn up on time and we do everything we can for the people we care for to enable them to achieve their outcomes.
 
We have a great team and I am very proud of our achievements. Recently we were inspected by the Care Quality Commission (CQC), which is our regulatory body. We achieved 3 outstanding features and an overall 'Outstanding' rating. 2% of home care companies nationally have an 'outstanding' rating however in London this figure is only 0.4%. With three 'outstanding' features overall we are the highest rated home and live in care company in the whole of London. 

For me the most important ethos of our company is to provide care that we would be happy to give to our own families. We need to build and maintain trust and be flexible to change our service in accordance with our customer’s needs. Most of all we need to be caring and have an empathic nature in everything we do.

Krisztina has many years experience in the care industry in a variety of roles including team leader, coordinator, deputy manager and then registered manager. She enjoys being able to support people within their homes and finding ways to brighten up their day and keep people engaged.

She has a level 5 in Leadership and Management. Krisztina is registered with the Care Quality Commission and has ultimate responsibility for the interests and well-being of all customers and staff, in addition to the efficient day-to-day running of the operations of the service.

Valeria has worked at Bluebird Care since 2013 as a care assistant before continuing her development and becoming a supervisor, then care coordinator, then care service manager and now; assistant manager.

Valeria works closely with the registered manager to ensure the service is outstanding. Her role is also as a customer advocate within the company. She is a really passionate person who always goes above and beyond to make sure people are looked after in the best way possible.

Valeria qualifications really help her plan the care that our customers receive. She has a diploma in social sciences, QCF level 2, 3 and 5 in Health and Social Care. She is a moving and handling trainer, PEG feeding trainer, mental health first aider amongst many other qualifications.
 
When not at work Valeria enjoys volleyball, cycling and travelling.

Joanna joined the company in 2018 to head up our recruitment team. She is an experienced recruiter with over 7 years’ experience in health and social care. She has had previous roles in HR, training and event coordination. Additionally she spent 3 years as a family support worker in London.
 
As a member of the British Institute of Recruiters she is committed to providing excellence in service delivery and is constantly updating her knowledge. She is a human resources professional with a degree focussed in Clinical and Social Psychology.
 
Joanna has implemented values and behaviours based recruitment here at our company and this means that the staff coming through are hired for their attitude, the values they hold and their behaviours. We train staff in delivering the best care but finding the best people is about understanding their values; their empathy, caring nature with the right dedication and commitment to look after vulnerable adults.
 
In her spare time Joanna enjoys travelling and of course, spending time with her young son.

I currently manage the beautiful borough of Westminster and ensure the quality is outstanding for the people using our care service. I love working in this amazing borough few places can match Westminster for its stunning range of iconic attractions.
I really enjoy my current role as Care Service Manager as it brings me new challenges every day, it also allows me to meet inspirational people with the most amazing stories and set up the best possible tailored care according to their wishes and needs. Caring for others is just part of my life, and I feel privileged Bluebird Care gives me the opportunity to do this while at work , its like they say: "If you enjoy your job, you will never work a day in your life!"

"The greatest gift you can give someone is your time and my mission in life is to be kind, compassionate, caring and loving in order to find and feel the deepest joy of life."

My role involves being the point of liaison between the people using our service and our company. I'm in charge of agreeing and updating our systems with person centred support plans and monitoring the developing of our staff.

Previous to Bluebird Care I worked 5 years for a large care company in a supersized branch where I had a lead role in field operations, quality assurance and compliance.

I love to explore London iconic landmarks and museums with my wife and daughter on my free time. My favourite sport is football and I always look forward to relaxing on a Saturday afternoon while watching a good premier league game.

Bernadette began with Bluebird Care in 2018 as a care assistant where much of her focus was on stroke, dementia and end of life care studies and support. She has a keen interest in championing the wellbeing of care workers and customers alike. Bernadette recently progressed to Care Service Manager where her role involves acting as a point of contact and information between our customers and care teams at all levels, reinforcing care staff effectiveness through professional development, identifying training requirements and progression. Her role also entails updating care plans, risk assessments, carrying out quality reviews and being involved in ensuring that the needs of the people using our services are understood and being met.

Outside of work, Bernadette’s activities include, art, music, website development, reading and creative writing. 

“When I joined Bluebird Care I was inspired by the dedication and commitment of my colleagues and really appreciated being a member of the team. I continue to share their passion for care and enjoy meeting the daily challenges that this work can present. Supporting our customers in experiencing the best quality of life possible is a very important aspect of our efforts. As such, I’m looking forward to my role as Care Service Manager and being directly involved in ensuring that the services we provide continue to meet the needs of our customers at the highest standards.”