Meet the team

Tracy joined Bluebird Care in 2014 as a Care Assistant.  Tracy is caring, efficient, always cheerful, and has an instinctive empathy with customers. Such skills meant that Tracy was soon promoted to the role of care coordinator, lead care supervisor, and our registered care manager since 2019 for our Stroud office and Registered Care Manager for Gloucester Office too when we merged offices in 2021. 

Tracy has a passion for supporting those living with Dementia. Tracy has trained with the NHS dementia education team and is qualified to teach Dementia Awareness at an advanced level. She is also one of our Dementia Leads.  Tracy is also qualified to deliver moving and handling, medication, and Parkinson's awareness training. Tracy won the bluebird care national award for team member of the year in September 2016 - quite an achievement within a network of over 200 franchises! Tracy has achieved a level 3 diploma in leadership and management and has achieved her level 5 diploma in health and social care.  Tracy is passionate about ensuring we employ the best carers, with the right values and skills to provide the highest levels of compassionate support. She uses her enhanced knowledge and skills to support carers and customers alike.  

Donna joined Bluebird Care in July 2013 as a part-time Care Assistant. Donna has worked hard to continually develop herself through our Career Journey, being promoted to Care Supervisor after only a short time. Donna was then promoted to Recruitment and Training Liaison which utilised her natural empathic and supportive nature. Donna has proven herself to be an asset to the office team and has most recently accepted a promotion to Deputy Care Manager.

Donna's role is to work with the Care Manager, where together they ensure a quality experience for our care team and our customers alike. Donna is also one of our Dementia leads, having completed extensive training with the NHS Dementia Education Team. We were the first Domiciliary Care Company in Gloucestershire to offer the Community Dementia Link award, which was developed by Donna in collaboration with the NHS team and provides those that have completed this training, advanced skills and knowledge enabling them to support people living with Dementia in a person-centred and dignified way.  She also delivers Dementia Awareness training at an advanced level to all new staff, along with yearly updates. 

Dominique trained and qualified as a Social Worker, gaining a university degree in Health and Social Care. She worked for several years in the N.H.S. engaging and supporting patients throughout their stay.

In order to fit in with her family commitments, she re-trained as an accountant, achieving the highest possible standard in her A.A.T. qualifications.

She says, "It is gratifying to be able to use both of my professional skills within one company. I enjoy working as part of a close, effective team. We all pull together to ensure the business runs as smoothly as possible, delivering the highest quality of care."

Dominique sees her role as vital to the success of Bluebird Care, ensuring customers' accounts are accurate and easy to understand, and that carers and suppliers are paid correctly and in a timely fashion. She believes that it is important to be accessible to everybody, and is always happy to help with any enquiries.

Hannah joined us in 2013. Hannah's care journey started with a work experience placement at a local nursery, when she was 16, which she loved.  She took up the offer of an apprenticeship, and worked with children ranging from 0 to 5 years old for two years, completing her NVQ2 qualification.  

Hannah then took an interest in care for older people, and joined us at Bluebird Care. Her abilities as a carer and team member were soon noticed, and she was asked to be a mentor to new members of staff.   Promotion to her current role followed.  Hannah has attained her Level 2 Diploma in Health and Social care, and has recently achieved her Level 3 in Leadership and Management. 

Hannah coordinates for all areas we cover and can be contacted to discuss your rosters.

Kirsti has been working in care for 30 years. Her experience includes residential homes and also looking after people with learning disabilities.  

Kirsti joined Bluebird Care nearly 4 years ago as a carer before having the opportunity to move across to the office team as the Care Coordinator covering maternity leave. She is now working as a Care Supervisor and Support Coordinator for the whole area.  

She is responsible for looking after the customers and carers; making sure that all care plans are kept up to date and the carers have supervisions and regular spot checks.  Kirsti also supports with the on-call phone as part of her duties and is a qualified Moving and Handling trainer which she delivers at induction and as updates for our current care team. Kirsti is more than happy to put her uniform on and provide care if this is required. 

Kirsti is always on hand to support our carers with any queries or concerns, and you may also see her out in the field for competence checks which Kirsti uses as evidence for your care certificate.  

Edyta joined Bluebird Care in August 2022 as a Supervisor. This is Edyta's first career jump into Domiciliary Care, however, Edyta comes with a wealth of previous experience and knowledge in health and social care settings, including learning disabilities and residential homes. Edyta is always keen to upskill and develop her knowledge further. Edyta has made a phenomenal start in the office and has been an excellent addition to the office team. Edyta is very passionate about working as part of the team providing an emphatic and well-organised supportive environment. You may also see her out in the field completing new customer assessments, and current staff supervision.

Leela is the most recent addition to our supervisor team, Leela started her career at Bluebird Care as a Care Assistant, in September 2019. Leela is a great asset to the team and has developed her skills as a carer. Leela demonstrates person centred care and is very passionate and committed to her role. Leela also joined the on-call support team to develop her skills and knowledge even further. Leela has now joined the office team after a recent promotion to Supervisor and we are delighted to support Leela to develop these skills further in her role as a Care Supervisor.

Naomi started her career at Bluebird Care as a Care Assistant in January 2021. Naomi had previously been an integral part of our on-call support team to develop her skills and knowledge, With Naomi’s confidence growing, she soon became an excellent Care Assistant who was promoted to Care Supervisor in September 2023. Naomi will be based within our Gloucester Office, supporting our current care team as well as our customers. We are excited to witness Naomi’s continued growth and the positive impact she will undoubtedly have on our customers and our team

Miguel comes with over six years of experience within the sector. Miguel has been appointed to support our Live-in Care team ensuring that they have all the necessary support and feel valued as members of the team. His responsibilities include maintaining the high-quality service provided by Bluebird Care. Miguel also assesses any new moving and handling equipment in customer homes to ensure this is safe for both customer and the carer to use. An important part of Miguel’s role is the support of carers with regular supervisions to ensure they are happy and supported in their roles. You may also meet Miguel out in the field while he carries out spot checks, medication quality assurance checks and moving and handling check.

Amy is our lead assessor, she has been with Bluebird for 3 years and has worked in the care industry for a total of 7 years. Amy has completed her NVQ Level 2 & 3 and has also received the Dementia Leadership award. 

Once we have received your initial enquiry, Amy comes to your home for an informal chat to discuss our care services and your specific care requirements to identify what sort of care package would best suit your needs. After the informal chat stage, should you wish to start your package of care with Bluebird, Amy would then visit you a second time in your home to carry out a care assessment and write your person centred care plan tailored specifically to your needs and preferences.

After your initial enquiry, Amy can be contacted to discuss arrangements for informal chats and assessments and work with you to ensure an accurate and reflective care plan is written in order to provide you with the highest quality of care and a positive start to your journey with Bluebird. 

Sam joined the Bluebird Care Team in 2009 as a Care Assistant before coming into the office team. Sam has NVQ Level 3 and soon to be degree in Health and Social Care. 

Sam is currently our Lead Enquiries Coordinator, taking all of our initial customer enquiry calls and providing relevant information to prospective customers. Sam works closely with management to identify our current capacity to ensure our customer's needs are fulfilled as well as our Care assessors and is responsible for arranging all initial meetings with our care assessors.

Sam says "I am passionate about Bluebird Care and have worked for the company for 13 years. From my early days as Care Assistant. I received fantastic training and guidance to provide the very highest level of customer care and support. Everyone here on the team is motivated and passionate and I could not see myself working anywhere else. I am reassured that our customers will receive the highest level of care at all times with old-fashioned values and fantastic customer service at the very heart of everything we do"

Emma joined Bluebird in the summer of 2023 to take on the role of Recruitment and Enquiries Coordinator alongside Samantha. Emma previously worked with the company back several years ago as a Homecare Assistant and then spent 4 years as a care assistant in a retirement village. Emma works within the Stroud office, arranging and holding interviews with Samantha to recruit new carers for our growing company, she will also be there to answer phone and email enquiries that new customers may have in regard to new care packages and setting up meetings for the supervisors to attend your home and discuss care options.

Shannon manages the administration and marketing needs of the business along with the recruitment of new carers. She is responsible for ensuring all recruitment checks are completed, and liaising closely with the new members of the team to ensure a successful start, Shannon’s other responsibilities include creating and maintaining staff files, and ensuring all documentation is compliant. She also works closely on our business marketing by creating and producing content for social media, the website, and Google. Shannon monitors our business needs to ensure our adverts are targeted to attract both staff and customers. Shannon builds good relationships with new carers, ensuring paperwork is completed promptly. Shannon’s qualifications include an A* in Business Studies at A-Level

Fungus is a senior dog at the age of 15 but that doesn't slow him down! He can usually be found in the Stroud office. He is a big fan of greeting everyone at the door and trying to make his Nelson Street escape! In his free time, Fungus enjoys adventures, Gregg's sausage rolls and disobeying his owner. He is always on hand for plenty of fuss and attention.

Dylan loves to be with his Mum at all times and often seeks comfort from his many ‘office Aunt’s and Uncle’s’ when Tracy has to pop out. Dylan is a little more selective on the company he keeps, so if he greets you at the door, you definitely have his approval! Dylan is a sweet boy who loves visiting his friend Fungus in Stroud! In his free time, Dylan enjoys playing fetch with stones he has found along with long walks up on Selsley Common.  

Freddie is the newest addition to our office dog team who can usually be found in the Stroud office on Fridays. Freddie greets each day with a wagging tail; always ready to shower affection upon anyone lucky enough to cross his path. He even lifts his right ear to ensure he's listening to your every word. In his downtime, Freddie relishes quiet moments of relaxation, curling up with his mum whilst she works, and of course does his round of the office for some fuss and attention!

John’s career spanned 32 years in the pharmaceutical industry, culminating in a position as Director of Production for a well-known multinational. Gained while working in the UK, Europe and India, John's pharmaceutical background is extremely useful in understanding the medication being taken by our customers, and in professional discussions with healthcare professionals.

 John also has a strong interest in health and safety, and has the Diploma in Safety Management. His expertise feeds into our health and safety and risk assessment processes and training, and contributes to the safety of staff and customers. He also has primary responsibility for the business finances.

 John says everything we do from care assessment and planning through to staff recruitment, training and management is underpinned by the simple vision “all of our customers should be looked after with the same care and concern that we would want for our own loved ones”.

Gillian Manning is a franchisee and Co-Director of the business. She and John are life partners as well as business partners.

Gillian is a qualified solicitor with many years experience in social welfare law, including employment, discrimination and welfare benefits. It was her background in working with people with disabilities which led her into the care business.

She also sits as a Judge on the Disability Appeal Tribunal, deciding appeals in relation to disability benefits.

She has achieved the NVQ level 4 Registered Managers Award, enabling her to perform the Care Manager's role if the need should arise.

Gareth is a franchisee and Co-Director of the business, and the eldest son of Gillian.

Starting his career as a software engineer for civilian and military applications, he gained a solid grounding in process design which has been invaluable in identifying efficient business practices.

Deciding in 1997 that he was more of a 'people person', Gareth made his hobby a full-time occupation and became a professional martial arts instructor, teaching Karate and Aikido in Bristol, Swindon and Cheltenham. He still teaches classes in Cheltenham.

The diagnosis of a close family member with Vascular Dementia brought the Care Industry to Gareth's attention in 2007, and in 2008 he joined the family business. Since then he has worked within Bluebird Care as a Care Worker, Care Coordinator, Manual Handling Trainer, and most recently Director.

He sees his role as having responsibility for Customers and Care Workers alike, and devotes a significant portion of his time to improving the welfare of everyone involved with Bluebird Care.

Poppy has always been passionate about health and social care, with previous experience including working as a domiciliary carer, and also as an NVQ trainer. Poppy has also worked in quality assurance within work-based learning, supporting assessors to deliver high quality training. As well as teaching on the BTEC health and social care course at a local college, leading a team of lecturers and ensuring consistency across all teaching.

Living locally to the Gloucester office, Poppy heard positive feedback about Bluebird care and is looking forward to her new challenge, supporting the team in delivering outstanding care.