Meet the team

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3 The Parade Lansdowne Road Bayston Hill Shrewsbury England SY3 0HT

01743 874343
Ian Barnes
Franchise Owner

I started Bluebird Care Shropshire in 2009 having left my employment as Managing Director of a successful chain of Garden Centres shortly before.  At that time I felt that my commercial skills and experience was well suited to the Bluebird Care franchise model and decided to be my own boss for the first time.  It was a big step for me and a bit scary,  but I was confident that I could make a difference in the Care Sector and wanted us to be the best in the county. 

I had recently been very poorly myself having had kidney failure over a number of years  and  then needed a kidney transplant in 2007. My sister very kindly gave me one of hers, it is still going strong so must have been a good one!!  I will always be very grateful to her for giving me such a precious gift, but also to the numerous people in the NHS and the care sector who helped me when I needed it. To be honest that care has never stopped and continues today. 

So in starting Bluebird Care Shropshire I had an opportunity to repay some of the help and kindness that I was shown and set out to provide a high standard of care to the people of Shropshire who needed it.  It was my chance to give something back.  Through Bluebird Care I am passionate about providing excellent care and that passion has not diminished over the years.  

The culture of my business is about delivering excellent care to people in their own homes and to go the extra mile for the people we support.  A culture that is shared by the senior team in Shrewsbury and Oswestry and filters down to all of our care staff.  That has enabled us to grow our service rapidly over the last 10 years. We have established a good reputation and work hard to maintain it.  We are not perfect and things do go wrong from time to time, but we try hard to improve and learn.  I am proud of what we have achieved together and look forwards to the next 10 years.

I have lived in Shropshire with my wife Rosanna for the last 28 years, raising our 2 young children here. They are both grown  now:  Gemma is a qualified Social Worker and manager with Action for Children and is mum to my two granddaughters Mia & Evie;  Chris works in Bluebird Care managing our payroll and has recently started his own property development business. 

I am a keen golfer and play at Church Stretton most weeks weather permitting and I enjoy spending time with my two granddaughters.  

Claire Flavell
Director Of Care

I left school in 1986 and started my training as a veterinary nurse. I had my daughter in 1990 and started work in a local care home in the evenings- I've worked in the care sector ever since.

I really enjoyed working with people who had an acquired brain injury and started my journey as a support worker. In 2009 I became outreach worker for Headway Shropshire and then a care coordinator (care manager) until July 2013, which was when I joined Bluebird Care. I have completed my level 7 in management and Level 5 in health and social care.

In my spare time I love running and I have completed a few half marathons and several 10k’s. I also enjoy mountain biking. I met my husband in 1987 and we have two grown up children and 3 wonderful granddaughters. We also have two dogs, Morgan and Molly, and love long weekends away in our campervan exploring our beautiful countryside with them.

I love working for Bluebird care because we strive to find solutions and make things work, adapting to the needs of our customers and organisation. I have such a fantastic team around me and that makes a world of difference.

Laura Allen
Lead Supervisor

My job title is Lead Supervisor, it entails meeting potential new customers and completing assessment of care needs and implementing a person centred care plan, I will then support through the first week of care and hand over to supervisors when this has been completed. I also supervise care staff who have passed their 12 week probation.  I previously worked in residential care home with adults with Autism, LD and challenging behaviours where I gained my NVQ 3 in Health and social care before moving on to work with teenagers in a residential care setting who had experience sexual exploitation.

My hobbies are decorating my house, changing my mind and re-decorating my house, walking my dog and enjoying time with my husband and friends.

I like working for Bluebird care as I like helping the most vulnerable people in our society, working in the domiciliary sector really opens your eyes to how different people live their lives and how the smallest bit of support can make such a difference to someone’s life.

Kirsty Holland
Specialist Care Coordinator

I joined Bluebird care in 2012 as a care assistant. This is when I truly found my passion within the care industry, enabling people to live fulfilled and enriched lives in the surroundings that they felt most comfortable. I feel very privileged to have been part of my many customers lives. Whether it is after a hospital stay, to assist with frailty or towards the end of their lives. I followed the Bluebird Care career pathway and this saw me become an assistant supervisor, supervisor and then care manager. This progression allowed me to complete several qualifications to enrich and develop my skills, the latest being a level five in health and social care management.

In 2017 I had my beautiful son and on my return from maternity leave I started a new challenge as specialist care coordinator. This role currently sees me leading the live in care team. I am truly blessed to able to work very closely with my care team and customers in this role, developing person centred care plans which not only meet our customers daily care needs but allow for further enrichment from visits out and fully flexible, ‘no day is the same’, holistic support.

Growing and progressing through the ranks here at Bluebird care has given me unique insight into the care worker role. This allows me to support the care team to meet their personal development milestones, and to deliver the best possible care to our much valued customers.

Outside of work I love to spend time with my husband and son, engaging in local events and walking our little dog Winnie. I have a keen interest in conservation and wildlife and have spent time volunteering in a wildlife hospital. I have a wide circle of friends and we like nothing more than attending Folk festivals and listening to music along with little get a ways in our caravan.

Emma Webster
Shrewsbury Area Supervisor

I joined BlueBird Care in April 2017; after being a chef for several years I needed a change. I applied for the role of care assistant and found this job much more rewarding than I imagined I would, and in August 2018 I was promoted to Supervisor.

In this role I complete care reviews for our existing customers in Shrewsbury and help them to navigate through issues that arise daily working with other health professionals to get our customers the help and support they need.

I also see our new carer assistants weekly to supervise and observe them while they are in their probationary period.

I have two children who are growing up too quickly and I enjoy spending time with them, my family and friends.

Amie Stone
Bayston Hill & Church Stretton Supervisor

I have been working in the care sector since 2010. My journey stared in domiciliary care and continued into residential and nursing homes, hospitals and one to one support packages working with challenging behaviour and brain injury.

 My passion continued to be in domiciliary care so in August 2014 I applied for a position as a care worker for Bluebird Care. In December 2014 I was promoted to a care supervisor and completed my NVQ level 3 in Health and Social care. 

My role is mainly customer focussed however I do also support new staff in their 12 week probation period. I complete supervisions and observations weekly to support them to complete their care certificate. The areas I supervise include Church Stretton, Bayston Hill, Meole Brace, Hanwood and Ford. I complete reviews and reassessments of current customers. I also support customers with daily challenges they face such as ordering their medication or being unwell and needing a doctors visit. I working closely with other health professionals to ensure that customers have care suited to their needs and to the highest standard.

I keep active by going to the gym and also enjoy walking in the Shropshire countryside and hills. I am very close to my family and spend a lot of time with friends. I love to see different parts of the world and like to have a couple of holidays each year if I can. 


Claire Gwilliam
Training Officer

I have lived in Bayston Hill all my life and came in to the care industry in 2013 at Bluebird Care. I started off as a care assistant, then became a Supervisor for the Shrewsbury area. I did a little bit of training in my time as a Supervisor and decided this was something I was passionate about; making sure the team were trained to a high standard. In April 2016 I became training officer and now deliver the training for new and existing members of staff. I am always trying to develop my skills I have just completed my Level 5 in Health and Social Care.

Sammie Milton
Recruitment Officer

In 2012 I started my journey in the care industry as a care assistant. Not knowing where my interests would lead I soon discovered my interest for care. I joined Bluebird Care in February 2014 as an Apprentice. In May 2015 I completed my Level 3 NVQ in Business & Administration, which was when I was promoted to Manager's Assistant. Over the past few years I have discovered a real enthusiasm for working in the care sector, I always hope to provide our customers and care assistants with effective support and guidance as first point of contact in the office or over the telephone. As I really thrived ensuring the business is running smoothly and that our customers and care assistants receive excellent customer service, I wanted to gain more understanding within the domiciliary care sector. I completed my Level 5 QCF in Health & Social care in January 2018 which expanded my knowledge of the care setting.

Outside of work I enjoy spending time with my family and friends especially when food is involved! I like to try and keep fit by walking, and have a keen interest in the fashion and beauty industry.

I like working for Bluebird Care because I believe that we stand out as care company with a difference, we are person centred and FANTASTIC!

Daryl Ashton
Care Coordinator

I have been with Bluebird care since March 2016,and after being Shrewsbury supervisor and care certificate supervisor, I am now one of the primary Care Coordinators.

Doing these different roles has been invaluable as I have an insight to the different aspects of the business and how these work. I have a number of years in the care industry including working with the elderly, those with learning disabilities and working with children. I have a degree in Counselling and helping people is where my passion lies.

Outside of work I am a mum and wife and at home I have two gorgeous cats. I enjoy spending time with my family, baking, cooking, watching football, films and reading.

I love working for Bluebird care, our care staff are amazing and everyone who I work with is supportive and friendly.  I am definitely a people person and the customers we have are truly inspiring. I love meeting them, hearing their stories and getting to know them.

Georgia McNally
Care Coordinator

I started with Bluebird care in October 2018. I moved to Shrewsbury in 2008 and have worked in care for the past 3 years working with a wide range of people from learning disabilities to palliative care. I have obtained  a level 3 health and social care diploma and wants to work towards a level 5 in the near future and hopefully complete with a degree. I am always looking to help people and make myself approachable at all times.

Kerry Blagbrough
Finance Assistant

I am the Finance Assistant for Bluebird Care, which involves maintaining the company Sales and Purchase Ledger accounts.  I have 30 years of experience in accounts, working in a variety of industries. 

I am a Mum to two boys and we also have a dog called Harrison.  In my spare time I enjoy walking my dog, music festivals and reading.

What I love most about working at Bluebird Care is being part of a team that all work and support each other every day to make someone else's life better in every way we can. 

Sue Barlow
Business Development Officer

I started at Bluebird Care Shropshire as Business Development Officer in November 2020 to focus on the marketing and business development opportunities here at Shrewsbury, Oswestry and Church Stretton.

Besides, I bring a wealth of experience to Bluebird Care from my professional background in marketing from within several different sectors including, FMCG, retail and professional services. I can utilise my transferable skill set and expertise in marketing to support the business, to develop and expand their range of current and future services, in line with the needs and requirements of our customers throughout Shropshire.

“I enjoy being able to combine my skill set and creativity and my passion for helping people, whilst adding value and supporting the great care team within Bluebird Care Shropshire”.

Outside of work, I love going on adventures and making memories with my young son, enjoying nature, walking my cocker spaniel and exploring the countryside on my bike.

I am based primarily at our Bayston Hill office, where I can be contacted via the main office number.

Chloe Parton
Live-in Care Supervisor

I joined Bluebird Care Shropshire in 2017 as a Care Assistant and I thoroughly enjoyed my job. In 2021 I joined the supervisor team and became a Live-in Care Supervisor. I thoroughly enjoy my role as I can put in place live-in care so our customers can remain living in their own homes. Live-in care is very important to me as I strongly believe that everyone should have the choice to remain in their own home with the peace of mind of having a carer close by if needed. I have two sons that I am very proud of. I feel very privileged to be working for bluebird care and being part of an amazing team.