Meet the team

Bluebird Care Loughborough and Ashby De La Zouch is Owned and led by Charity and Martin. They are both highly skilled and experienced in the care sector, they decided to start offering care in Loughborough and Ashby De La Zouch to ensure that clients were being given excellent care as well as providing other services.

A Passion for Empowering Independence

Troy is a passionate and experienced Registered Manager with over 10 years in the domiciliary care and health care sector. He is dedicated to ensuring that clients receive high-quality, compassionate care that enables them to live fulfilling lives in their own homes.

 

Troy’s leadership style fosters a culture of continuous improvement. With a deep understanding of care regulations and best practices, Troy empowers their team to deliver exceptional, person-centered care. He fosters open communication and collaboration, ensuring every client receives individualized support that respects their unique needs, preferences, and goals.

 

Troy has championed exceptional care, empowering individuals to live fulfilling lives in the comfort of their homes.

 

Building Trust and Relationships

Troy believes in the power of strong relationships. He possesses exceptional communication and interpersonal skills, building trust and rapport with clients, families, and care staff alike. Troy actively listens to concerns and fosters a collaborative environment where everyone feels valued and heard.

 

Experience and Qualifications

Hallmarks of Troy's Approach:

 

Innovation: Troy thrives on finding creative solutions to ensure clients receive the best possible care, maximizing their independence and well-being.

 

Compassion: Troy leads with a genuine desire to make a positive impact, fostering a compassionate and dignified care experience for all.

 

Empowerment: Troy champions client-led care, supporting individuals to make choices and maintain control over their lives.

 

A Commitment to Outstanding Care

Troy's dedication to excellence extends beyond regulatory requirements. He strives for continuous improvement, actively seeking feedback and implementing innovative approaches that push the boundaries of exceptional care.

 

Ability to build strong relationships with clients, families, and staff.

 

Committed to Quality Care

Troy is a firm believer in the power of domiciliary care to empower individuals and maintain their independence. He is a strong advocate for continuous improvement and leads his team in delivering exceptional care that is tailored to each client's unique needs.

 

In his  own words:

"There is no greater reward than seeing our clients thrive in their own homes. I am committed to fostering a supportive environment where our care team can provide compassionate, dignified care that allows people to live life to the fullest."

 

Experience and Qualifications

• Registered Manager with the Care Quality Commission (CQC)
• NVQ Level 5 diploma in health and social care
• Trainer in Moving and handling
• Trainer in Medication
• Trainer in Safeguarding
• Trainer in Basic life support
• Risk assessments
• Management Level 3 Control and Administration of Medication
• Basic Dementia Care Mapping and Person centered care
• Supporting people with Autism/ leaving disabilities
• NVQ level 2 Team Leader
• Mental capacity Act & Deprivation of Liberty Safeguards

 

Contact Troy today to discuss how your care needs can be met!

I am Namulota Mwelwa, and I am the Resource and Support Coordinator at Bluebird Care Loughborough and Ashby de la Zouch. I have worked for Bluebird Care for over 3 years and in this time, I have gained a tremendous amount of experience in the community. This has been a variety of office tasks and attending to customers in their homes and assisting them where required. This has been beneficial to my role as I have been able to gather knowledge from both sides of care whilst helping customers live independently in their own homes. My role has allowed me to undertake various training to further enhance my knowledge which has allowed me to be more confident in many areas of care.

My role consists of communicating with customers, carer and various professionals in the Healthcare industry. Through this communication, I have managed to build relationships and enhanced my knowledge of how different departments work in the care industry.

I have the task of coordinating care for customers and putting together rosters for staff, this entails me being proactive, using my initiative and having strong relations with customers and my colleagues. I also work within the finance department which also allows me to have a different aspect to my role.

My role entails being centralised as there are many different aspects to my role specifically, therefore I ensure I keep up with my standards of work and ensure that I am working to the best of my ability to grow the business whilst also focusing on the staff and making sure that they are happy.

Although my role can be challenging, it is very rewarding in the sense that I am happy to see the achievements made when great compliments are received from customers and colleagues.