Bluebird Care Loughborough and Ashby De La Zouch is Owned and led by Charity and Martin. They are both highly skilled and experienced in the care sector, they decided to start offering care in Loughborough and Ashby De La Zouch to ensure that clients were being given excellent care as well as providing other services.
Troy comes with over 7 years of experience in the care industry, starting as a carer, and rising through the ranks to become a Registered Manager. I have managed both Residential homes, Learning Disabilities Home and Domiciliary Care services. I have been responsible for Care Staff training for many years and in this capacity has written and conducted many training sessions ensuring that they meet the Standards set out by the Care Certificate, CQC and Policies and procedures. Troy is extremely passionate with regards to the care that is provided, Troy also provides care and support for our clients to ensure that we are meeting all of their needs.
Resource and Care Coordinator
I am Namulota Mwelwa, and I am the Resource and Support Coordinator at Bluebird Care Loughborough and Ashby de la Zouch. I have worked for Bluebird Care for over 3 years and in this time, I have gained a tremendous amount of experience in the community. This has been a variety of office tasks and attending to customers in their homes and assisting them where required. This has been beneficial to my role as I have been able to gather knowledge from both sides of care whilst helping customers live independently in their own homes. My role has allowed me to undertake various training to further enhance my knowledge which has allowed me to be more confident in many areas of care.
My role consists of communicating with customers, carer and various professionals in the Healthcare industry. Through this communication, I have managed to build relationships and enhanced my knowledge of how different departments work in the care industry.
I have the task of coordinating care for customers and putting together rosters for staff, this entails me being proactive, using my initiative and having strong relations with customers and my colleagues. I also work within the finance department which also allows me to have a different aspect to my role.
My role entails being centralised as there are many different aspects to my role specifically, therefore I ensure I keep up with my standards of work and ensure that I am working to the best of my ability to grow the business whilst also focusing on the staff and making sure that they are happy.
Although my role can be challenging, it is very rewarding in the sense that I am happy to see the achievements made when great compliments are received from customers and colleagues.
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