Rachel deputises for the Registered Manager whenever the latter is unavailable. In her own right, she is responsible for ensuring our customers all consistently receive top quality care from our care assistants, tailored to the person's individual needs and preferences. And when it comes to new people just joining us as a Bluebird Care customer, Rachel makes sure that all carers have a detailed understanding of what tasks are required and how they must be done to suit the individual. She gathers lots of information, working with the person themselves - and/or family and other professionals if appropriate - to develop a detailed plan of care and support to share with the care assistants involved.
Often over time there are changes to a person's care requirements, so Rachel keeps in close contact with all concerned to remain up to date with every new detail and amend the service we deliver accordingly. We see care plans as live, organic documents, changing, growing, or shrinking as the days go by. This way our care assistants are never out of date with what is needed at each care visit.
Rachel assists the Registered Manager in matters of care quality, such as self-auditing and monitoring as well as compliance with the requirements of the Care Quality Commission (CQC).
She joined us in 2018, when she was only 18. But from the very get go, Rachel proved her star quality as a carer. She now lives with her partner and their two small children and in her spare time just enjoys being a mum.