Welcome to Bluebird Care Careers in Dunbartonshire

Tricia Hughes is one of the Directors of Bluebird Care Dunbartonshire.

As the Director, I endeavour to ensure that my franchise represents the Bluebird Care purpose and ethos and that all of our staff are as passionate about delivering the best bespoke, quality care service.

What do you do in your current role?

I know my business inside out and have done everything from caring to coordinating. Through my main role as Company Director, I oversee all aspects of the business, ensuring that the interests and wellbeing of all the customers and staff are met, thus enabling the business runs smoothly and effectively.

Are you a Trainer?

I am extremely proud to say that we have a fantastic management team who deliver ALL of our training in-house. I am sure they won’t mind if I whisper that collectively we have over 100 years of care experience in our team…which is really important for us as this enables us to provide bespoke tailor-made training for our Care Assistant’s based on our individual customers’ needs and requirements.

What do you enjoy about working for Bluebird Care?

I wanted to ensure that I was able to deliver an ethical business model; one which really makes a difference to people’s lives…Bluebird Care’s Ethos of Home is where the Heart is…Let’s keep it that way’ fits the bill perfectly!

We believe in the Human Rights based approach to providing care in our community, and delivering a service to our customers of the highest quality and standards that we would want for ourselves and our loved ones. That involves not just talking the talk but WALKING THE WALK… We place our customers at the heart of everything we do, and we do this by planning and providing care around the ethos of It’s YOUR Life YOUR Home YOUR Care YOUR Way.

What made you go into a career in care?

Having a passion for providing the highest quality of care, where the human rights of citizens are safeguarded and protected without compromise.

What did you do before Bluebird Care?

I have over 30 years of experience working with some of our most marginalised and vulnerable citizens and wanted to help improve their quality of life AND life opportunities. I decided to train as a Social Worker, and then taught Health and Social Care within the Further Education system before embarking on running my own Bluebird Care business. I personally believe this is the best way for me to DIRECTLY have a positive impact on people’s lives and I have never looked back!

What do you like to do when you are not working?

I love having any opportunity I can get to spend time with family and friends.

Jeannie Joss is the Registered Manager of Bluebird Care Dunbartonshire.

As the Registered Manager, I strive to ensure we deliver the highest quality of home care in Dunbartonshire and surrounding areas, who will look after our customers with the care, dignity and respect as they would with their own family.

What do you do in your current role?

I am in regular contact with our regulatory bodies (SSSC and Care Inspectorate), keeping up to date with the latest regulations and changes. I also ensure they are kept up to date with any developments that we have.

In addition to this, I complete regular assessments and reviews of our existing customers as well as new ones ensuring that their level of care is right for them at all times.

Are you a Trainer?

I am, yes. We are fortunate enough to be able to host most of our training in-house with myself and other office team members being ‘Train the Trainer’ qualified.

I currently provide training in; Moving and Assisting, Child and Adult Protection, COVID-19 Awareness and Dementia Awareness.

What do you enjoy about working for Bluebird Care?

I like that my job is different every day, meeting new people and learning about their lives.

In such a dynamic and needed industry, I love learning new skills and training opportunities that are available.

What made you go into a career in care?

I have always wanted to get into caring for the elderly from a young age, as I am passionate about giving back to the community. I waited until my children left school as I knew it would be working early mornings or late shifts. Things have changed nowadays and Bluebird Care are flexible in ensuring that as many people as possible can get into a career in care.

What did you do before Bluebird Care?

I have been working in the care sector since 2000, both in care homes and care at home services. Developing my skills becoming a trainer in Moving and Assisting and Dementia Awareness.

What do you like to do when you are not working?

Spending time with family and friends, going out for meals or days out.

I love travelling around Scotland. I have been able to go on a few trips over the years around Scotland.

I have a large family with some in Canada, where I visit when can.

Angela Smith is the Deputy Care Manager of Bluebird Care Dunbartonshire.

As the Deputy Care Manager, I endeavour to ensure that our staff deliver the highest quality of home care in Dunbartonshire and surrounding areas, who will look after our customers with the care, dignity and respect as they would with their own family.

What do you do in your current role?

I take overall responsibility in the training, development and ongoing monitoring of our staff through regular supervisions, appraisals, liaising with customers and other staff to gather feedback.

In addition to this, I assist with regular assessments and reviews of our existing customers ensuring that their level of care is right for them at all times.

As the lead for recruitment, I deal with the advertising and recruiting of people to join the Bluebird Care family.

Are you a Trainer?

I sure am. I currently provide training in; Medication, Induction and Orientation, Adults with Incapacity, Training factsheets and Common Induction Standards.

What do you enjoy about working for Bluebird Care?

Every day is different and you learn all the time. Making customers happy with our service and supporting staff in their role. Working within a team in the office is fun too.

What made you go into a career in care?

Looking after family members who had Cancer and palliative care needs made me have more empathy and I found this rewarding.

What did you do before Bluebird Care?

I have been working in the care sector for over 20 years starting off as a Homecarer for my local council.

What do you like to do when you are not working?

Spending time with family and friends, watching and supporting football and travelling abroad.

Carlymarie Taylor is the Business Support of Bluebird Care Dunbartonshire.

As business support, I aim to ensure that we have rotas working efficiently and sent out on time as well as making sure that our systems are up to date and compliant.

What do you do in your current role?

I provide the coordination of staff and customer rotas ensuring that they are as efficient as they can be allowing sufficient travel time for staff and suitable timings for customer’s visits. Apart from coordination, I provide business support through the means of auditing and upkeeping of staff files ensuring all staff documents are up to date and compliant, call handling assisting existing staff and customer queries as well as handling new enquiries from people who would like to be part of the Bluebird Care family.

I also complete routine wellbeing checks for our customers and staff ensuring that everyone is keeping well both physically and mentally especially during the recent pandemic.

Marketing is also an area that I provide support in by planning, monitoring and publishing our story on our social media and website pages.

Are you a Trainer?

I am yes. I am a qualified train the trainer in first aid. I am also on hand to provide training on our induction and orientation and GDPR. I also manage the enrolment and ongoing support to staff on our new eLearning platform.

What did you do before Bluebird Care?

I worked for a security company for many years.

What do you like to do when you are not working?

I like going on holiday, meeting with friends and looking after my wonderful god children.

Shirley Neil is the Lead Carer of Bluebird Care Dunbartonshire.

As the lead carer, I aspire to support our staff to be competent, confident and ready to deliver the highest quality of home care in Dunbartonshire and surrounding areas.

What do you do in your current role?

I complete routine spot-checks and observations of staff to ensure that all staff are on the same page in terms of the level of care expected of them whilst complying with regulations and policies.

In addition to ensuring our team remain compliant, I provide business and coordination support to the office team including call handling, organising and changing rotas/schedules, completing wellbeing checks on all customers and staff and providing any other support needed in relation to recruitment and staff support.

Are you a Trainer?

Although I am not a registered trainer, I do provide training in the form of shadow training. This involves me meeting with new carers and introducing them to our wonderful customers and showing them what tasks are needing completed throughout the visit, how to use our PASS system and any other forms/documents that need to be filled out.

What do you enjoy about working for Bluebird Care?

I enjoy meeting new people including customers and staff. It’s great to welcome people from all parts of life into a life in care. I love learning new things and my progression from carer to lead carer has allowed me to learn so many aspects of the care industry.

What made you go into a career in care?

I am a very caring individual and enjoy looking after people. I decided one day to change my career into care and found Bluebird Care to be one of the better rated companies.

What did you do before Bluebird Care?

I worked for Morrisons as checkout manager and regional trainer for many years.

What do you like to do when you are not working?

I like travelling abroad, dining out especially to Indian and Italian restaurants. I follow both Scottish and English football. I am an animal lover and have a cat and dog.