Carers have confidence: 91% of Bluebird Care employees trust the home care provider to take the right steps to see them through the COVID-19 pandemic

Home care provider, Bluebird Care, recently launched its ‘Carers Survey’ across its franchise network. The survey was specifically designed to assess the overall wellbeing and opinions of Bluebird Care employees across the UK. 

Bluebird Care’s Care Team Survey generated almost 1000 responses across 50 franchises. The respondents were asked a series of questions with the option to also leave written feedback. 

The survey revealed that 91% of Bluebird Care employees trust the home care provider to continue to take the right steps to see them through the COVID-19 pandemic.

88% of respondents felt they were informed about what steps the company had taken throughout the COVID-19 pandemic. Additionally, 86% of those surveyed said that their approach to work had been changed to enable them to work safely. 89% of office-based respondents said they felt that had been given the right equipment to effectively work from home.

The survey led to some wonderful written feedback from team members on their confidence in Bluebird Care as an employer. With many stating that Bluebird Care was the ‘best’ employer:

“My company is the best at what we do.”

“Bluebird Care is the best company I have worked for; I have found a workplace that doesn’t feel like work.”

“The best decision I made was coming to work for Bluebird Care.”

“I work for an amazing company with great colleagues, and I couldn’t ask for anyone better to work for.”


Bluebird Care Rochdale and Bluebird Care Bedford received outstanding feedback from their teams. All Care Assistants surveyed at Bluebird Care Rochdale and Bluebird Care Bedford said they felt informed about the company’s response to the COVID-19 outbreak. 100% of respondents agreed they had enough contact with their managers, and their teams collaborated effectively. All the team at Bluebird Care Rochdale said that the company clearly cared about their wellbeing.

To celebrate these amazing results, Bluebird Care Rochdale held a ceremony via Zoom, during which the Mayor of Rochdale presented the team with vouchers to thank them for their hard work. The vouchers were to be redeemed at local businesses, with some of the businesses contributing to the amount gifted. Bluebird Care Rochdale has an incredible overall satisfaction rate of 98% and they credit their team for always going above and beyond to support their customers.

Bluebird Care Bedford are hosting an Afternoon Tea at the Woodland Manor Hotel and Restaurant in early August. The Management Team will be presenting all staff with a gift to say thanks, with an additional gift to those who have been with the company throughout lockdown. There will also be long service awards and recognition awards for team members nominated by customers. 

Bluebird Care’s 'Carer Survey' was aptly timed to accurately assess the handing of the COVID-19 pandemic across the franchise network. When asked if Bluebird Care’s Greenwich office could have improved the experience of the team at this difficult time, one Care Assistant said:

Bluebird Care Greenwich is an excellent company that cares about the customers as well as the staff. The management team is kind, supportive and understanding. They do their best to accommodate all situations. It has been a pleasure to work alongside these wonderful individuals while we make such a huge difference to people’s live on a day to day basis.

Another Care Assistant at Bluebird Care Greenwich, added:

Bluebird Care Greenwich have been amazing at keeping us up to date with government guidelines and supplying us with PPE. They have been very supportive and understanding of any concerns raised by myself and any of the customers I see.

Bluebird Care has continued to support their staff with a variety of training programmes and courses. These range from mental health courses to help maintain team wellbeing, to Covid-19 specific training to maximise protection for both customers and Care Assistants.

Hannah Banfield, Marketing and Communications Director at Bluebird Care, said: 

We conducted our 'Carers Survey' to help us accurately capture the opinions of Bluebird Care employees from across the franchise network. Thank you to all our team members who took part in the survey - we value all the feedback we have received. We are always looking at different ways we can effectively engage with and reward our employees, who work extremely hard each and every day.
COVID-19 has been an exceptionally difficult time for everyone. We have had to very quickly adapt our usual way of working and really step up to ensure some of the most vulnerable people in society – our customers – continue to be well looked after, cared for and remain safe throughout this pandemic. We are so incredibly proud of all of our Bluebird Care employees. We are hugely grateful to you - your bravery and heroism continues to amaze us all.