Community Care Lead - Purbeck

Job description

We currently have a vacancy for a Community Care Lead to join our friendly team for the Purbeck area.

You will make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company.

Key responsibilities

Support the registered manager:

• With the efficient running of a designated area and the supervision of care assistants

• Make sure Bluebird Care provides safe, effective, high quality care that is responds to each customer’s needs and preferences

• Make sure our services respect customers’ choices and promote their dignity and privacy at all times

Duties

Work well with customers

Prior to each service commencing, carry out with customers (and/or their chosen representatives) an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment

• Create and agree a written individually tailored plan of care and support that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Keep care and support plans up to date

Provide the customer and, where appropriate their representatives, with information about the service so they are clear about what to expect and how they can raise any concerns

Keep all information about customers and their families secure and confidential except where policy require you to share to protect the interests of our customers

Work well with staff

Give care assistants appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan

Work with the Bluebird Care coordinator to appropriately match care assistants to customers. Attend the customer's first call to introduce the care assistant. Report changes to care schedules without delay to the coordinator, customer and care assistant

Support, supervise and assist with training of care assistants

Take part in the out of hours emergency on-call rota as and when required. Effectively deal with emergency on-call issues e.g. covering calls either directly or indirectly when care assistants are sick or absent. Record emergency calls and pass the information to appropriate parties

Arrange and manage staff changeovers and briefings for live in care assignments in the absence of the registered manager

Quality improvement

Investigate matters relating to the quality of the service and implement improvements

Monitor the performance of care assistants and carry out quality reviews at the customer’s home to make sure the service is being delivered in line with company procedures

Apply Bluebird Care policies and procedures at all times and make sure that accidents and incidents are recorded, reported and acted upon

Make sure care and support is provided in line with regulation

Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality homecare services

Work well as part of the Bluebird Care team

Work flexibly to meet business needs

Lead staff and customer meetings

Lead and participate in training activities, appraisals and development meetings

Take part in interviews and training for new staff

Take part in the company Emergency on Call rota

To find out more about the role or for an informal chat please call 01935 584814