Care Supervisor - Newham & Tower Hamlets

Job description

Providing Quality Care

Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?

We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different.

Reports to: Care Manager

Summary of position

Responsible for the efficient and effective running of a designated area. This will include the development and supervision of the care team ensuring a high standard of care is delivered to all customers in the area. Effective implementation of customer care assessments, care & support plans, risk assessments and reviews.
*Please note, you must have the right to work in the UK to be eligible for this role*

Duties and responsibilities

• Assist in the monitoring of quality control procedures.
• Carry out customer assessments prior to commencement of care services.
• Attending customer's first call to introduce the care worker.
• To be a part of the emergency on-call rota as and when required
• Ensuring all emergency on-call issues are dealt with effectively e.g. covering calls either directly or indirectly when care workers are sick or absent. Recording all emergency calls and passing the information to appropriate parties.
• Collection and distribution of MAR charts
• To induct all new support supervisors into the role
• To support and assist the support supervisor to complete tasks effectively
• To ensure work is allocated fairly and appropriately with the support supervisor
• To liaise with the care manager regarding support supervisor supervision needs
• To work as part of the team delivering care to customers who otherwise would not receive a visit.
• To attend customer reviews in the absence of the care manager.
• To ensure that all changes to care schedules are reported without delay to the coordinators.
• To maintain all reporting and recording procedures are up to date.
• To liaise closely with coordinators, care manager, support supervisors, customers, care workers and external agencies
• To assist in performance related matters when requested.
• Arrange and manage staff changeovers and briefings for live-in care assignments in the absence of the care manager
• To attend all team meetings
• To assist in the implementation of any necessary changes to ensure a quality service is maintained
• To ensure rigorous adherence to all Bluebird Care systems.
• This list is not exhaustive and additional duties may be required

Requirements-

• Must have atleast 1 year of Care experience
• Must hold a full Valid UK driving license
• Must be flexible
• Must have the right to work in the UK