Care Coordinator - Ipswich

Job description

Providing Quality Care

Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?

We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different.

We wish to recruit a full time Care Co-ordinator to work in our office based in Ipswich.

Reports to: Registered manager

Purpose of role

To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in our company. The role of Care Co-ordinator mainly consists of team work to manage the staffing rota for the current and forth-coming weeks.

Key responsibility

Make sure care assistants are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan).

Duties

• Liaise with the lead coordinator or registered manager to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism or holidays.

• Accept, allocate and process new referrals for care and support promptly.

• Process changes to customers care and support.

• Make sure there is sufficient cover to deliver care and support on time.

• Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.

• Use IT systems to allocate care assistants to provide care and support to customers. Work with Bluebird Care supervisors to appropriately match care assistants to customers taking account of:

* Care assistant skills, experience and time to safely deliver the care and support plan

* The customer’s preferences and care needs

* Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers

* Changes in care packages

* Priorities when there are unexpected emergencies.

•Distribute staff rotas weekly.

• In some offices, take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.

• Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon.

• Keep all information about customers and their families secure and confidential.

• Carry out general office duties. Prepare reports as required as required by the registered manager.

• Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding.

• Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.

• Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.

This list is not exhaustive and additional duties may be required.

This role offers a great step into social care and the opportunity to be part of a strong supportive team striving to provide the best homecare and support services.

Working Hours:

Hours are predominantly Monday to Friday 08:30 to 17:00. On Call duties are required during evenings and weekends, on a rota basis shared throughout the team.

About You:

To succeed in this role you will need:

* excellent organisational and prioritisation skills.

* the ability to achieve deadlines and maintain attention to detail.

* a methodical and positive approach to problem solving.

* a creative and flexible outlook to your working and team aims and objectives.

You should also have strong customer service skills, be confident using computer packages, demonstrate a commitment to team working and enjoy a busy and fast paced environment.

Experience in social care, specifically home care, is essential.

You must have:

• Full and valid UK driving licence
• Access to a car
• Right to work in the UK
• Excellent level of English
• IT skills and experience in using Word, Excel, Outlook
• Care Co-ordination experience would be preferred.

But not only that, we take care of our team throughout the year, whether it's your birthday, Christmas, awards or simply because it’s a Thursday. We’re a family and we’re here to look after you today, tomorrow and every other day after that.