Care Co-Ordinator Wandsworth

Job description

Providing Quality Care

Bluebird Care Wandsworth started as a small family business in 2011, and today we are proud to be part of a group that is largest providers of home care services across the UK. But what makes us different?

We’re committed to keeping people independent and safe in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different. We are registered with The care Quality Commission (CQC) to support both Adults and Children. We cover the whole of the London Borough of Wandsworth.

Purpose of role

To make sure customers receive excellent quality care and support to help them remain safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in our company.

Roles and Responsibilities as a Care Co-Ordinator

• Be the first point of contract via the telephone for all Customers and Care Assistants
• Ensure that Care assistants are appropriately and efficiently allocated to customers so that care is delivered on time, safely and in line with the customers wishes on their care plan.
• Ensure that carers are kept within their allocated areas for their work and that they have their allocated hours within their stated availability
• Distributing Staff rotas weekly and ensuring that there are sufficient staff to deliver care and support on time. Planning in advance to ensure that a long term plan is in place 
• Accept, allocate and process new customer referrals for care and support promptly whilst liaising with Customer service Managers and Recruitment teams.
• Reports to the Registered Care Manager
• Working as part of the management team to take part in the out of hours emergency on-call rota.
• Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times
• key qualities include - ability to work under pressure, on own initiative, great team player, excellent communication skills, caring and compassionate. Willing to learn and develop

Your Experience and Suitability for the Role

• Previous  appropriate experience in social care or of leading, managing a team
• Right to work in the UK
• Living within or very close to the borders of the London Borough of Wandsworth
• Excellent level of English
• Good administrative and IT skills with attention to detail
• Excellent organisational and communication skills 
• Excellent time keeper and reliable

 Because We Care About You

• An excellent rate of £23 000-£26 000 per annum.
• 28 days holiday
• Ongoing training and support
• Pension scheme