My name is Maddison, and I proudly serve as the Area Manager for West Leeds. In my role, lots of my time is spent directly engaging with our customers and their support network, crafting personalised and comprehensive care plans. No two plans are alike, as I firmly believe in delivering care that is tailored and person-centred.
Ensuring the utmost standard of care is paramount to me. I maintain constant and direct contact with our customers, guaranteeing their ongoing satisfaction with the care they receive. Should any adjustments or additional support be required, I’m their first point of contact, ready to provide guidance and assistance. Effective communication with our dedicated care team is also a priority, as I collaborate closely with them to uphold our exceptional standards, offering support and guidance where it’s needed.
Building strong relationships with other professionals in the field is essential to our mission. I actively engage with GPs, district nurses, occupational therapists and social workers, working hand in hand to provide comprehensive support to our customers.
My journey in care is both personal and professional. As a young carer for my mother and with five years of professional experience in home care, support work, mental health, and learning disabilities, I bring a wealth of knowledge and compassion to my role. Working in this sector brings me immeasurable joy, as I’m able to make a positive difference in the lives of those who need it most, offering support and a friendly face when it matters most.
Outside of work, I’m a proud mother of two beautiful girls. Much of my time is devoted to engaging in family activities, from exploring the local park and enjoying fun-filled days at soft play centres, to embarking on exciting adventures together. Our adorable dachshund, Penny, is a cherished member of our family and accompanies us on lots of family walks. Whenever the opportunity arises, we love to go on holidays. Our first family vacation in Turkey holds a special place in our hearts, as it brought us lots of joy and treasured memories.