Meet the team

Tim’s wealth of experience in business management informs his oversight of Bluebird Care Bristol. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”

Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “Our aim is to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”

As the owner of three Bluebird Care offices across the South West and London, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care which has been life-changing so I am passionate about providing this service to Bristolians.”

Claire began her journey as a Care Assistant when she was 17, obtaining her qualifications and rising through the ranks to join Bluebird Care 7 years ago. She oversees our CQC Outstanding service, with an eagle eye on quality, customer service, co-productivity, outcome-focused care, carer experience, and continual improvement. Guiding her customers and team through the pandemic, she personified professionalism, serenity, and grace to ensure stability and consistency in an uncertain time.

When asked what she enjoys most about her role, Claire replied, “Our Customer Forums, Craft Days, customers coming in to support practical training, Carer Focus Groups… making our customers and Bluebirds centre stage and enabling them to have a strong influence on the service makes me happy. This is co-production in action! I truly love the ability to influence lives and spread smiles. A smile can travel the world… I live by this motto.”

Claire passionately mentors her team through their qualifications, encouraging them to reach beyond their grasp saying, “Every Bluebird is nurtured, encouraged and supported to achieve their potential.”

Managing Director Tim Rowland Jones says, “No Registered Manager is more committed or passionate about the care her team delivers. She is first in and last out, available to her staff 24 hours a day, 365 days a year. She cares deeply about every colleague and customer.”

A lifelong BANES resident, Claire spends her spare time living life to the fullest with her children and grandchildren. 

Lottie supports Registered Manager Claire Nolan in the day-to-day running of Bluebird Care Bristol/Bluebird Care Bath & NE Somerset. She began her with Bluebird Care 7 years ago, starting as a Care Coordinator. Her industry experience and NVQ Level 5 inform her work which ranges from recruitment, accounts and invoices, coordination, care planning and team oversight, to conducting consultations. A recipient of the Leaders in Care Leader of the Future Award, Lottie was recently identified as one of the nation’s brightest rising stars.

For Lottie, Bluebird’s customers and carers make her work life sparkle. “I worked on Christmas Day last year, so I cooked Christmas dinner with all the trimmings and took it to a customer who didn’t have any family coming to visit. We ate together and toasted Christmas… I’ll never forget that meal.” She also looks forward to another special day in the Bluebird Care calendar, noting, “Our annual Summer Fun Day is the stuff of legend! I love watching our customers, carers, and their extended families mingling and having a day filled with smiles, camaraderie, and special treats!”

On the weekends, she can be found paddle boarding down the River Avon or plotting a trip to London to take in a West End musical. 

With a professional carer in the family, Cameo followed in her mum’s footsteps and has a career that spans 15 years. In her 7 years as a Bluebird, Cameo has risen through the ranks and is now our Quality Manager, monitoring each care plan’s compliance, safety, and robustness. She notes, “I ensure our team follow the correct procedure and am always looking for new systems to implement to improve our service.” Registered Manager Claire Nolan says of her journey, “Cameo has grown and grown; she is working toward her Level 4 Diploma in Health & Social Care. Her support of her colleagues is extraordinary. She calms the strongest tempests, influencing with kindness.”

Her favourite element of care is auditing individual care plans. Cameo says, “On a granular level, my care plan improvements have an immediate impact on a customer’s life. It’s the individuals you meet that truly change your life. I supported a gentleman with MS and was privileged to see his care journey through to the end of his life. I built such a wonderful relationship with him and his wife who I am still in touch with now.

I have been working in the Health and Social Care sector for over 20 years, ranging from an Occupational Therapy and Health Care Assistant, Carer, Senior Carer and Sheltered Scheme Manager, giving me a wealth of experience in various settings and achieving an NVQ 3.

For the last 6 years, I have worked as a trainer. I believe that care is vocational, and it is a privilege to meet passionate and caring people dedicated to providing the sort of service that they would choose for their own families, imparting the importance of providing a professional, person centred service.

We would all like to live as independently as possible, in the home that holds our happiest memories, with choice and autonomy, and I am proud to work for a company that strives to help people achieve this.

Sarah has worked in many different care environments during her 13 years in the field. Starting in a residential care home and then moving to a hospital setting, she joined Bluebird Care as a carer. Progressing swiftly through the ranks, she became a Care Manager and is now a Care Mentor. She says, “I provide the necessary guidance in the field to help them absorb and put into practice our signature gold standard of care and pass their probation with flying colours.”

When asked what she loves most about her role, she notes, “I help our carers be the best they can be. I love meeting new people and learning how I can help them overcome any perceived hurdles so they can carve a brilliant career in care. Building strong, supportive professional relationships with our Care Assistants as soon as they start helps them feel like they belong on our amazing team.”

In her spare time, Sarah can often be ambling through the Mall in Cribbs Causeway saying, “I absolutely love to shop!” 

Gabriella is a Recruitment Manager for Bluebird Care Bristol.

Having started as Assistant to the Registered Manager, Callan naturally progressed to supporting every stage of the recruitment process. He notes, "Recruitment naturally suited my strengths; I have strong understanding of our core values and this informs my ability to identify future Bluebirds. I help our applicants join the Bluebird Care family and take great pride in helping them do so efficiently, smoothly and effectively." 

Callan continues, "It is a joy to watch our newest Bristol Bluebirds develop throughout the induction process. Claire, Gabby and I are rooting for our inductees to thrive and flourish! Knowing I played a part in their journey is fantastic when I watch them achieve their aspirations." 

On the weekends, Callan can be often be spotted at Aspects Leisure Park taking in a film or bowling with friends. 

A long-serving, deeply passionate Bluebird, Keely has the best interests of our customers and carers at her core. With almost a decade in the care industry, Keely knows what it takes to deliver industry-leading support. She is renowned for her herculean rostering efforts, moving mountains to accommodate last-minute customer and carer requests when possible.

She says, “I ensure as many Bristol and Bath locals get the area’s finest care and support and work hard to say YES as often as possible to our new enquiries! Giving local people the opportunity to stay at home, surrounded by their memories and comforts, is what we do at Bluebird Care.” When asked for her favourite memory of care, Keely happily recalls a customer whose eyes sparkled mischievously when she walked into the room… “He would regularly joke with his wife to ‘Give the maid a tip!’ He worked his way into my heart and has never left.”

A lifelong Bristolian, Keely is happiest at home, surrounded by her family and friends and says she wouldn’t live anywhere else!

With five years in care, Chelsea has progressed from Care Assistant to Care Coordinator, supporting customers and carers. She joined Bluebird with a view to expanding her knowledge and career in care under Registered Manager Claire Nolan’s supervision. “In my previous role, there was no room for progression but since joining Bluebird I can see there is a career pathway here for me. Everyone is amazing to work with and there is such fun in the office. Rostering is difficult work, but we find happiness in every phone call!”

Her desire to work in home care was kindled when her grandfather passed away in a care home. “Seeing how he was treated made me certain that I wanted to work to help stay safe and happy at home. Home care and live-in care are far more person-centred. The caring, professional relationships built between the team and our customers are inspiring.”

Chelsea Bristol's Hartcliffe area, saying, “The loveliest people live in Hartcliffe. It has a special place in my heart.”

Theresa brings over two decades of professional care experience to her customers having started her journey as a Care Assistant. She deftly manages our Bristol customers’ most exacting requirements whilst supporting their carers to deliver safe, high-quality home and live-in care. Theresa’s favourite part of being a Care Manager is meeting her customers in their homes and bringing new suggestions for their support that change their lives for the better. She says, “I’ve been in care for 24 years so there is much I can suggest to improve my customers’ lives. I thoroughly enjoy that part of the job!”

Her favourite memories of care include supporting her own father and being summoned one afternoon by a customer for a very special audience. Theresa was happy to conduct a last-minute visit for the customer who then passed the following morning. She notes, “That last visit was so special. I will treasure it in my heart forever.”

In her spare time, Theresa loves exploring Bristol with her young grandchildren.

Bluebird Care’s Equality, Diversity and Inclusion Ambassador Jace brings four years of care to his customers. Originally hailing from South Africa, Jace joined care with the goal of pursuing a degree in nursing. Once he started in care, he says, “Everything I loved about the prospect of nursing was available to me immediately in care. I started my career in a Bristol nursing home where the experience was so poor, I left residential care and discovered Bluebird. The past two years have shown me that home care is where my heart is! Helping people to stay safe and happy at home with tailored support is a great privilege.”

When asked what he loves about his role, Jace notes, “I am effectively a care concierge – liaising with District Nurses, GPs, family members, and of course our beloved customers to ensure they can access the very best care in Bristol. But my favourite part of being an Assistant Care Manager is watching our customers thrive and go from strength to strength with our support. I had a customer who couldn’t walk and who was terrified to be alone. Watching them slowly, over time, become completely independent is a career highlight! Restoring dignity, independence, confidence, ability… these small, happy memories build up over time and fill my heart.”

His favourite part of Bristol is the city centre. “It’s vibrant, the social life is brilliant, and it’s a place to connect with friends and experience brilliant live music. I love supporting my customers to access our great city.”

Kathryn is an Assistant Care Manager at Bluebird Care Bristol.