Care Coordinator

We have an exciting opportunity for an enthusiastic person to join our award-winning care team, which was rated as Outstanding by the CQC at our last inspection. We are expanding in both Amber Valley and Derbyshire Dales and are looking for the right person to co-ordinate our care business from our office in Belper, managing the rotas and ensuring compliance is up to date.

This role offers a great opportunity in social care including to be part of a strong, supportive team, providing highly sought after home-care and support services in the area. The majority of our customers are privately-funded with our average visit time of about an hour or more.

Preference will be given to applicants with rostering or social care or healthcare experience.

What we offer

• Our initial salary package is up to £28,000, based on experience and upon successful completion of probation after 6 months;
• 20 days holiday plus Bank Holidays
• Pension scheme;
• Training and development opportunities.

We’re very proud of our team and our reputation for quality, and we’re looking for an experienced Coordinator/Administrator, who shares our values, to work with our team so good communication skills are essential, as are excellent computer skills. Experience using a computerised rostering system would be an advantage, but training will be provided.

Our ideal candidate will have worked in the domiciliary care sector for at least 12 months, and, ideally, will have experience of care co-ordination, but must have experience in an administrative role. You must hold a full driver’s licence, have access to a car and live within 12 miles of our office at Belper DE56 1AX.

Job Details

In this role, reporting to the Registered Care Manager, and working with the Customer Care Manager, you will coordinate our customer support visits by allocating appropriate members of the care team to customer calls. You will do this using a computerised, real-time rostering system. In addition to this, you will liaise with the customers and care team to manage any changes to visits and rosters in an ever-changing environment.

Following full training, you will assist in answering telephone enquiries, and making sure all enquiries and changes are recorded accurately and delegated to the correct team member.

In this role, you will keep records current, so accuracy and excellent attention to detail are essential.

The ability to problem-solve and think clearly when under pressure is essential for this important role in our company as is your attention to detail. You will use your excellent planning, organisational, communication and IT skills to make sure that each customer receives the care and support that they expect, on time. This involves:

• Allocating care assistants with the right skills and experience to deliver the best quality care and support to each customer
• Organising care assistant rotas to maximise continuity of the service and keep efficiency of travel between customer’s homes
• Responding efficiently to day-to-day changes resulting from changes in the care and support packages
• Ensuring that all documentation is present and up to date including training and employee documents.

The role offers the opportunity for developing positive working relationships with customers, their families and your colleagues in the Bluebird Care team. You will provide a crucial link between each customer and their care assistant. You will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive and professional telephone manner. The Coordinator must also be clear about the best way to work with Care Assistant schedules to maintain continuity in the delivery of care and build strong relationships with the care team who we rely on to cover the calls. Care Assistants work over weekends and evenings so the post holder must be willing to be part of the on-call team rota.

*Full training and support will be provided before the successful applicant is expected to take full responsibility for the tasks listed.

To view the excellent reviews that our customers, and their family members, have posted to a review service that we use, click on the following link: https://www.homecare.co.uk/homecare/agency.cfm/id/65432204570#reviews

If you are interested in, and feel that you have the attributes for, this role then we look forward to hearing from you.