Care Coordinator

Care Coordinator

Location: Westminster, Kensington & Chelsea

We are recruiting a full-time Care Coordinator to join the Bluebird Care Westminster, Kensington & Chelsea team who will help deliver the gold standard of care to our discerning customers across our area.

You will join our triple CQC outstanding service that helps support people live independently in their own homes across central London.

Being a Care Coordinator is more than just rota management. You will be responsible for supporting with business growth and ensuring we are always delivering the highest possible standard of care.

We pride ourselves on delivering care that truly meets the needs of the individual we support, and your role will be fundamental to ensuring this happens every day by matching Customers and Carers not only based on availability, but also personality.

We’re looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others.

You can look forward to:

• ·A salary of up to £27,000 per year
• 30 days of annual leave (including bank holidays)
• Expert training and ongoing CPD opportunities
• Supportive leadership and opportunities to grow your career
• Pension scheme
• Fully funded training up to NVQ Level 5
• EAP & benefits with YuLife

· Essential skills and abilities:

• Able to work as part of a team whilst using your own initiative.
• Highly organised and able to prioritise
• Ability to work in a busy environment 
•  IT and computing skills
• Good spoken and written communication skills.
• A kind, caring approach to both our care team and customers.
• Excellent customer service skills.

Key responsibilities

• Arrange cover for Care Assistant sickness, absenteeism, or holidays.
• Accept, allocate and process new customer referrals for care and support promptly and effectively using the PASS system software.
• Process changes to customers’ required care and support needs.
• Ensure there is sufficient cover to deliver care and support to all customers on time and in alignment with their personal care plans.
• Monitor the rostering of Care Assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance
• Work with other members of the Bluebird Care team to appropriately match Care Assistants to customers taking account of: Care Assistant skills, experience and availability 
• Make required adjustments to rotas as required to provide cover for emergency situations
• Take part in the out of hours emergency on-call rota. This will only be required after you have received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.
• Use systems to record and monitor mileage and travel distances. 
• Keep all information about customers and their families secure and confidential.
• Work flexibly as part of the team and always apply Bluebird Care policies and procedures

If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves. 

Bluebird Care Westminster, Kensington & Chelsea is an Equal Opportunity Employer.
DBS checking and references will be undertaken in line with government regulations and recruitment best practices.