Care Development Lead

Care Development Lead
 
Location: Bath & NE Somerset
 

Bluebird Care – Where passion becomes expertise

We’re the best at what we do and it’s all thanks to talented people like you. We take pride in our work - and we’re looking for a caring and dedicated person to join our Bath & NE Somerset Team as a Care Development Lead, to help us set the standard.

As a Care Development Lead, you will be the face of the company undertaking all new enquiries and presenting the service to fit with people’s needs. You will be managing all new sales enquiries in the service and making sure we efficiently respond and look to convert enquiries into customers. In addition to this you will be supporting the marketing team with on the ground marketing, networking and brand awareness.

To ensure we have a focus on presenting the company to new customers in the best way possible and making sure we onboard new customers efficiently and promptly. To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company.

Responsibilities

As a Care Development Lead your key responsibilities will include:

• Undertaking all new care assessments and organising for care to start promptly.
• Collect all necessary signature and documents to enable care to start.
• Assess all aspect of care and identify any risks which would refrain Bluebird Care to take on the care package. Raise any concerns with the Group Head of Sales & Marketing
• To help the marketing team with on the ground marketing initiatives.
• Make sure Bluebird Care provides safe, effective, high-quality care that is responds to each customer’s needs and preferences.
• Make sure our services respect customers’ choices and always promote their dignity and privacy.
• To support business development, growth and lead on sales.

Benefits

• £27,000 per year
• Competitive bonus incentives available, offering OTE of up to £32,000.
• 30 days annual leave (including bank holidays)
• Full training and development opportunities
• Ongoing support from a friendly and committed leadership team
• Professional development and industry-leading training
• Supportive, inclusive team environment
• Career progression opportunities
• Pension scheme
• Salary sacrifice
• EAP and benefits with YuLife

Requirements

• Previous experience in sales/customer services
• Strong understanding of person-centred care, safeguarding, and risk management.
• Excellent communication and interpersonal skills, with the ability to build trust with customers, families, and professionals.
• Proven ability to manage new enquiries, carry out initial assessments, and convert them into active customers.
• Business development and strong understanding of business growth
• Good organisational skills and attention to detail, with the ability to manage multiple enquiries and follow up promptly.
• Experience in working collaboratively with care teams to ensure high-quality service delivery.
• Confident in promoting services and supporting sales/marketing activities.
• Strong IT skills (Microsoft Office, CRM systems, email)
• Ability to work flexibly, including evenings and weekends if required, to meet business needs.
• A caring, compassionate, and professional manner.

If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.

Bluebird Care Bath & NE Somerset is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.