Care Manager

Customer Care Manager

Location:  Westminster , Kensington & Chelsea

£30000 

Bluebird Care – Where you set the standard

We are recruiting a full-time Customer Care Manager to join the Bluebird Care Westminster, Kensington & Chelsea team who will help deliver the gold standard of care to our discerning customers across our area.

You will join our triple CQC outstanding service that helps support people live independently in their own homes across central London. Our office is based on Ashmill Street, NW1. You will be expected to travel within our territory for spot checks and customer assessments.

We’re looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others.

As our Customer Care Manager, you’ll oversee the day-to-day operations of central London’s finest domiciliary care services, ensuring an exceptional experience for our customers and their family members and advocates as well as for our Care Assistants. You will conduct pre-assessments for new customers, ensuring their care plan and all associated risk assessments are perfectly tailored to their needs.

Responsibilities

As a Customer Care Manager, your key responsibilities will include:

• Oversee the safe and high-quality delivery of our care services
• Lead day-to-day operations and manage performance, budgets and resources
• Support your team through recruitment, induction and supervision
• Ensure we’re compliant with regulatory regulations and our company standards
• Monitor quality, manage risk, and drive improvements across your teams
• Represent Bluebird Care at local events, forums and professional networks
• Work closely with the business owner to meet KPIs and growth targets

Benefits

• £30000 per year
• Expert training and ongoing CPD opportunities
• 30 days annual leave (including bank holidays)
• Supportive leadership and opportunities to grow your career
• Pension scheme 
• Fully funded training up to NVQ Level 5

Requirements

• A social care qualification (Level 3 or willingness to work toward it)
• Experience in domiciliary and social care management
• Great leadership, communication, and organisation skills
• Ability to work flexibly and manage on-call where needed

If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.

Bluebird Care Westminster, Kensington & Chelsea is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.