Care Supervisor

Customer Supervisor
 
Location: Basingstoke & Newbury
 
Salary: £25,050 - £28,950 per annum 

Hours: Office full-time hours Monday - Friday 8.30 am - 5.00 pm with on-call duties of 1 in 4 weekends on average

Bluebird Care – Where passion becomes expertise

We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we’re looking for a caring and dedicated person to join our North Hampshire & West Berkshire  Team as a Customer Supervisor, to help us set the standard.

As a Customer Supervisor, you’ll help our team grow, support our colleagues, and make a real difference every day. If you’re someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong. 

Responsibilities

As a Customer Supervisor, your key responsibilities will include:

• To ensure Bluebird Care provides safe, effective, high-quality care that is responsive to each customer’s needs and preferences
• To ensure our services respect customers’ choices and always promote their dignity and privacy.
• Ensure all care plans are compliant, person-centered, and bespoke to the customer's needs and preferences
• Complete new customer assessments and reviews on current customers
• Fullfill On Call duties of 1 in 8 weekends on average

Benefits

• Ongoing support from a friendly and committed leadership team
• Professional development and industry-leading training with the Bluebird Care Training Academy 
• Supportive, inclusive team environment
• Career progression opportunities
• Pension scheme
• Free annual MOT on your car
• Annual awards & events

Requirements

• You must be caring and compassionate towards people in need of care and support those who require these services
• A full UK driving licence with access to your own vehicle
• excellnt IT skills
• Provide excellent customer service with a smile, being supportive and calm, you’ll be highly organised and enjoy communicating with your colleagues and customers.
• You must have at least 2 years of experience working in domiciliary care and have an NVQ3 in health and social care or equivalent, or be willing to work towards one.
• Show initiative and complete agreed actions, working as part of our team to achieve business outcomes together
• A proactive and enthusiastic attitude with a drive to continually learn and improve.
• Must have the Right To Work in the UK and not require sponsorship in any way
• Be an ambassador for Bluebird Care and always align with our vision to always make our customers smile by creating a respectful environment where outstanding care professionals feel valued and are supported to deliver outstanding care

If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.

Bluebird Care North Hampshire & West Berkshire is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.