Alexander is a retired Infantry Officer of the British Army where he served tours in both Bosnia and Afghanistan. Having left the army, he completed a Masters’ business degree and worked in London for a national energy company. Alexander has spent a lot of his spare time fundraising and organising events to raise money and awareness for the ‘British Limbless Ex Service Men’s Association’, BLESMA.
Alexander enjoys surfing on Bantham Beach and is an avid photographer and is also occasionally seen accompanying Emma on his 1965 BSA Bantam ‘Tom’ when the mood takes his bike.
Emma has a degree in Botany, a diploma in Business and a Master’s Degree in Business and the Environment and has many years’ experience in management roles and providing high quality service to demanding clients. Emma is passionate about providing the highest level of service to each customer and firmly believes in the importance of local working.
In her spare time Emma likes to take her 1955 BSA Bantam D1 ‘Peggy’ out on the road to explore the countryside. She loves walks on the beach and occasionally braves a surf although will more often than not be seen in the white wash close to the shore.
I am very proud to be the registered manager of Bluebird Care Torbay. I have been in post for almost three years and since that time I have supported the team to go from strength to strength. In 2019 we were awarded outstanding by the Care Quality Commission which was the best accolade that we could receive as a marker of both our success, and the quality of the support we provide to our customers.
I have over 30 years’ experience of working in the health and social care field and I remain registered with the health care professional council as a Social Worker. I have worked in social service departments and the NHS for a large part of my career.
I relocated to Torbay 15 years ago from Staffordshire with my family and I am very proud to say that I live in the South West.
Carol Joined the team as a Locality Manager in Feb 2018, having spent the previous ten years managing a multi-site operation delivering a service to the elderly across Devon.
In Nov 2018, the Live-in Care Manager position became available and Carol was excited to step into this role and begin developing the service.
As the Live-in Care Manager, it is Carol’s responsibility to deliver support packages that enable her customers to live safely & independently in their own homes for as long as possible. She communicates with her customers, family members and health professionals daily, she leads by providing support & guidance to a team of dedicated carers who are passionate about making a difference to the lives of the people in our community.
In her spare time she enjoys spending time with her family & friends, and taking long walks on the beach with her husband and dog Reggie.
As a Locality Manager for Bluebird Care, Chloe’s responsibility is to look after the customers within the Torbay area. She liaises with customers and their families on a daily basis to ensure they have developed a care package they feel will provide them with the most effective support and so all their care needs are met.
Chloe also supports the Care Workers within her locality, making sure they are happy and enjoying their roles.
On top of this, Chloe acts as Deputy Manager, supporting the Registered Manager in the day to day running of the business.
Before joining Bluebird Care in April 2017, Chloe worked for 10 years within the fast paced environments of Torbay's NHS, her roles there included Practice Manager for the Emergency Department and Operational Support Manager for the operations team
In her spare time, Chloe has a young family, which keeps her pretty busy too.
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As Locality Manager, Louise is responsible for customer support. She develops a tailor-made care package they feel will provide them with the most effective, highest quality of care. Each day she communicates with customers, family members and other professionals, ensuring everyone involved in the care package is in the loop and happy.
Louise covers Brixham, Paignton and Totnes and she is enjoying the challenge of meeting lots of new people and developing her relationships with new and exsiting customers.
Louise came to work for Bluebird in November 2018 after leaving her position as Discharge Co-Ordinator/Bed Manager with the National Health, where she worked for almost 20 years. Her job with the NHS entailed arranging the safe discharge home or the transfer to onward care of patients that needed additional support and care temporary or permanent. She describes this experience was enlightening.
I joined the Bluebird team in July 2017, as a Care Assistant which I loved. I then progressed to Field Supervisor, and became Recruitment Manager in August 2019.
I am responsible for the recruitment and retention of our care staff and ensuring they are supported and able to deliver our high-quality service. I ensure that all our new employees are nurtured throughout their 12 week probation period. I also work closely with the coordinator to meet staffing requirements and address the needs of the business.
I am a people person, always willing to help when and where I can and always offer you a warm smile, a cuppa and a chat. I enjoy building the connection with staff and offer support to colleagues and all staff alike. HAPPY STAFF = HAPPY & SAFE CUSTOMERS.
As a Senior Field Supervisor, Rachel visits customer’s homes in order to monitor the care given by our Care Workers, ensuring it is of the high quality that we pride ourselves on. While at our customer's homes, Rachel will also identify any risks and ensure our customers are happy and safe. Rachel is responsible for completing Care Worker and Customer reviews and supervisions.
Rachel supports Bluebird Care by providing contingency cover if necessary, to ensure customers care remains undisturbed and stable throughout their journey with Bluebird Care.
Rachel spent her first 2 years with Bluebird care as a Care Worker. Since then, she has been promoted to Field Supervisor, and then again promoted into her current position. She prides herself on developing lasting relationships with our customers and their families.
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Benjamin had worked in care for two years in North Devon before moving to Torquay and starting with Bluebird care in 2018. He then became a field supervisor in August 2019. His role within the company is to provide on call and contingency, care cover when required also to monitor and mentor care workers in the field and to support the everyday functioning of the office.
In his spare time, Benjamin enjoys spending time with his daughters and playing guitar.
Lesley is responsible for delivering all of the training days, from Induction to refresher courses, all the way through to First Aid training. Les was the second employee when Bluebird Care kicked off in 2012; she's been a Field Supervisor and acting Manager during her time with the company, so she's very wise to the many roles and their requirements within the business.
Lesley thoroughly enjoys teaching the various technical, practical and emotional elements of becoming a Care Worker; and our staff are a testimonial of her professionalism & dedication to the business, as well as her knowledge of the industry.
In her spare time Les loves spending time with her two crazy dogs and grandkids
Our Care Workers have many responsibilities that rest entirely on the safety, wellbeing and happiness of our Customers. They provide crucial care and support to customers in all aspects of their daily life. They are dedicated, passionate about making a difference to people’s lives, and they are proud of what they do. Our Care Workers are trusted by customers to provide the best possible care, in the most professional manner, and always with a smile.