Meet the team

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Southend & Rochford

799 London Road Westcliff-on-Sea SS0 9SY

Kevin and Tracey McCormack
Franchise Owners

Bluebird Care Southend & Rochford, is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.

Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.

Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.

If you wish to contact Tracey or Kevin they are best contactable on email at or

We aim to give our local community the opportunity to enjoy the highest quality of life and independence through the provision of professional care.

Kellie Woodcraft
Registered Manager

I joined Bluebird Care in 2017 having worked in care on and off since I was 17 years old.

Since joining the Southend and Rochford team I have worked hard to build good relationships with both staff and customers alike.  This has enable me to match the skills and abilities or the care worker with the needs of the customer, yielding maximum customer and staff satisfaction.

I consistently take part in regular training and I  am currently working towards my QCF / NVQ Level 5 qualification.

As office manager of Bluebird Care Southend and Rochford I oversee the professional and compassionate workings of both the office staff and care staff.

Kirsty Davies
Customer Service Supervisor

I joined Bluebird Care in 2015 as a care assistant and have worked my way to this position. As a Customer Service Supervisor I am the first point of contact for all the customers and any individuals that may be involved in their care. I have gained good knowledge and understanding of my role which has helped me to assess the needs of the customers and advising them on the best way forward.


I have been very lucky to complete a number of different training courses. I have completed a Medication Train the Trainer course, first aid course,  Mental Health First Aid course. Safeguarding Vulnerable Adults, and record keeping courses.

I have completed my studies and now hold a NVQ / QCF Level 2 and 3 in Child and Adult Social Care and a Level 4 Diploma in Management. Also, I hold a train a trainer medication and I also train and trainer in cathetar and stoma care


I enjoy being able to support our customers to remain independent in their own home, and also to assist them to access the local community.

I ensure all of our care plans are tailored to the individual and are persona centred throughout.

Megan Clark
Care Coordinator

I have worked in the care industry since I was 18 years old and I joined Bluebird Care in March 2017 as a care assistant. I then progressed to a Senior Care Assistant role and in February 2019 I joined the office team and became the Care Co-ordinator. During my time with Bluebird Care I have gained my Level 3 NVQ in Health & Social Care and currently studying level 5 NVQ in Health and Social Care management. I am a Trained Trainer in Manual Handling, Risk Assessments, Oral Hygiene, Autism Awareness and Parkinson’s Awareness, I also a Mental Health First Aider.

Mia Farrar
Senior Care Assistant

I have worked for Blue Bird Care since August 2018 and my role is Senior Care Assistant. I have completed my NVQ Level 3 in Health and Social Care. Part of the role of Senior Care assistant is to mentor new members of staff, providing support and guidance whilst they are learning there role, I am also a part time care supervisor and supporting our live-in care team while assisting our office to go paperless

I first started working in care over 10 years ago when I  started caring for my disabled brother.  I knew that having patience, a caring nature and a passion in life to help others in their day to day needs was what I wanted to do going forward. I find it very satisfying knowing the smallest acts of kindness can really make a difference to people’s lives and live by the phrase "Treat people how you would like to be treated". 

Charlotte Nardolilli
Senior Care Assistant

My name is Charlotte, I am a Senior Care Assistant at Bluebird Care, I assist our wonderful customers in all aspects of life, from personal care to taking them out for weekly shopping trips and everything in between! I started with Bluebird Care in January 2018 which was my first ever care job! I always thought I could never do care work as I didn't feel the personal care side of things was for me! I'm glad I took the jump, as I've been on some amazing training and the support you receive from the team is outstanding. I feel that since I started working at Bluebird that Care I have found my calling! I love everything about my job (well most of it!) but I really wouldn't be in my job if I didn't enjoy it. My most satisfying part of my job is seeing the customers being as independent as possible within the home and supporting as required! I have also, just completed my Level 3 NVQ in Health & Social Care.

Victoria Cleaver
Finance and Accounts Manager

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it very rewarding role – I get the opportunity to meet customers and employees and it’s amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee.

Lucy McCormack & Maryann Cleaver
Live-in Care Team

It is important to us both that we dedicate our full time role's to the management of Live in Care for our customers and our Live in Care assistant's, to ensure this aspect of our business is managed effectively and to the highest of quality standards. 

Live in Care is classed as a significant purchase, and whilst more cost effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention.  If you would like to learn more about how we manage our Live in Care Package's and support our Live in Care assistant’s please navigate to our Live in Care FAQ's under the useful information tab on our website.

Whilst we are both well experienced in this service, we never lose sight of the difference we make in our customer's life’s. Being able to remain safe at home is a dream of many of our customer's and their families.  We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.

Brodie Coxshall

When I started at Bluebird Care in 2016, I was a care assistant, and over the years I have worked my way up from Senior Care Assistant to Supervisor in March 2020. 

As a Supervisor I complete various tasks, such as ensuring the customers are happy and are having the best person centred care they deserve. I have gained good knowledge and experience throughout the years.

I have been able to complete various train the trainer qualifications such as Catheter, PEG and Medication. I enjoy teaching members of staff these to increase their knowledge. I will be looking into starting my NVQ’s in the near future to extend my knowledge further in my care career within Bluebird Care.

I enjoy being in the care industry, supporting customers to stay in their own home and ensuring that they are as independent as they can be.

Sharon Wuyts
Communications & Marketing

I joined Bluebird Care in 2019 as a home carer and really enjoyed my job. Every customer that I visited, I treated like they were my Nan or Grandad and got a great buzz out of making them feel positive, happy, comfortable and content, it’s the little things that matter, like, knowing how many sugars they have in their tea/coffee or knowing what they like/dislike in certain foods.  Following a very successful appraisal, I was offered a career progression in Communications & Marketing. My main roles and responsibilities are to work alongside all our regional care assistants to support, recognise, build and maintain relationships, produce a quarterly newsletter for our carers & customers, organise staff & customer events throughout the year. I love my job and working for Bluebird Care, we are like a family.