About us

If you find yourself unfulfilled with your current job and want to know you’ve made a positive difference each day, a career in care could be for you.

A career in care can provide an amazing and varied career pathway, no two days are the same, and you’ll have the opportunity to meet some amazing people whilst hearing their fascinating stories. Our customers deserve outstanding and premium care and at Bluebird Care South Tyneside, that’s exactly what we offer.  

At Bluebird Care South Tyneside we specialise in working with customers and alongside their families, so they can require care in their own homes. We offer many premium services that range from daily visits, companionship care to full live-in support, but we also offer person centred support, which goes beyond our services and gives that extra bit of help. 

Bluebird Care South Tyneside

We take great pride in creating a workplace and environment that enables our staff to be able to do what they do best, which is to deliver, safe and outstanding care. Our team of 'Bluebirds' are the heartbeat of our business and we give them the time, support and training to go above and beyond.

We are one of three home care companys in South Tynesideto be rated Outstanding by CQC. This is something we are very proud of and is testament to the whole team for their commitment and dedication to living our values every single day.

Our reputation is everything, and although we work with the South Tyneside CCG to deliver end of life care, the vast majority of our customers are private paying, who pay us directly. With that comes an enormous responsibility to ensure that we offer a premium, professional and safe service and with that is offering outstanding care and VIP services to our customers.

Do we get things wrong? Sometimes we do, we would not be human if we didn’t. However, what we expect is ownership and accountability from every member of the team, this will enable us as individuals and as a team to assess, monitor and improve.

How we got here

The catalyst for starting the company in 2011 was on the back of our directors poor personal experience of home care with his grandparents. He made a commitment to be able offer an alternative to the task based, high volume, soulless and poor customer service options that was on offer.

Fast forward nearly 10 years, and through the dedication and hard work of all our staff team, including those who have moved on, we are extremely proud of what we have achieved and the service we provide to our customers. It is up to every one of us to ensure we protect and enhance this reputation, through our actions each and every day, with each care visit, each phone call and every interaction.

Our Values

We work alongside families and individuals to tailor our services to help our customers stay in control of their own care for as long as they can. Delivering the best premium homecare is our passion, and we strive to achieve this every day. 

Safe 

Care, compassion, and respect run through the heart of Bluebird Care South Tyneside. It is what makes us stand out from the crowd and it is why our customers can relax, knowing they are in the best hands. 

Leading (the way) 

We are changing what it means to provide care. We go beyond the practical to make sure that everyone we care for is treated as a person, with compassion, respect, and kindness. 

Peace of mind 

At Bluebird Care South Tyneside, we are all about excellence, in everyone role from phoneline to frontline. Together, we are raising the bar for care, giving our customers a premium care experience, so they can put their trust in us. 

Make it Outstanding 

We want to make a difference to your loved one's lives, giving them the best quality of life. We deliver outstanding care and service, meaning our customers receive a premium experience.