Meet the team

Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023 and with over a decade of industry experience, Peter owns and manages three London-based Bluebird Care offices. 

After university he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of CQC Outstanding Bluebird Care Kensington & Chelsea which has recently merged with sister branch Bluebird Care Westminster & City of London. “We are changing lives for the better, providing local residents the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”

With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two thirds of our new customers come to us via personal recommendation.” 

Peter and his young family enjoy exploring the borough with outings including walks through Holland Park in the summer and ice skating at the Natural History Museum in the winter.

Nicola started her career in care over 10 years ago as a care assistant and a volunteer having looked after her grandparents. This experience helped he realise her passion for caring for others and making a real difference to peoples lives.

Nicola joined us in 2011 and has worked for us as a Care Assistant, Coordinator, Supervisor, Deputy Care Manager, Operations Manager and Registered Manager. In that time she has gained gained considerable experience in the key functions within Bluebird Care, and recently gained her NVQ Level 5 in Health & Social Care.

Her primary objective is to ensure that at all times Bluebird Care Kensington & Chelsea provides the highest quality of care to our many customers. Her keen understanding and experience of the processes essential to providing 'quality care' have been invaluable to ensuring we maintain and exceed the highest standards.

Julian Farnum joined Bluebird Care Kensington & Chelsea in 2014. He has been training in the health care field since 2011 as an associate and full time trainer,

Julian trains our Care Assistants in a variety of disciplines including Moving & Handling, Medication, Health & Safety, Safeguarding, First Aid and other mandatory subjects. He also delivers specialist training in areas such as Dementia and Parkinson's.

His passion for teaching, combined with his keen awareness of person centred care has enabled him to convey this knowledge to care assistants in a multi-disciplined, focused, involved and fun learning environment.

Valeria Priore is the Care Coordinator at Bluebird Care Kensington & Chelsea. Valeria started her Bluebird journey in June 2013 at our sister branch in Westminster & City of London and moved to K&C at the beginning of 2022.

Clarissa works alongside Nicola as a Registered Manager of Bluebird Care Kensington & Chelsea. A long-serving Bluebird, she is passionate about delivering exceptional customer service that exceeds expectations. 

Virginia oversees the quality and compliance of our service in the Royal Borough of Kensington & Chelsea. She has a sharp focus on delivering a CQC Outstanding, person-centred service with safety at its core.  

Miguel is the first point of contact for our new customers. He is at your service for a complimentary Care Consultation in your own home, in-hospital, in our office, or is able to e-meet family members from around the world on Zoom, Teams, or WhatsApp calls. A highly experienced care professional, Miguel is able to explain the most complex care arrangements in simple terms. Whatever your questions, Miguel can provide clear answers that will help you understand exactly how our support from Bluebird Care can make a difference for you. He makes accessing our triple CQC Outstanding care simple by creating bespoke care plans that keep each customer at the centre. 

Matthew joins us as Quality and Compliance Lead to support Registered Managers Clarissa and Nicola. Originally from Yorkshire, Matthew has over a decade of frontline care experience, a business degree and a teaching qualification which inform his approach.

He says, “I’ve worked with children and adults with learning and physical disabilities, and autism. My career highlights include helping people achieve outcomes they didn’t realise were possible. As a carer, I had great influence over a few lives; as a Quality lead, I influence over hundreds of lives.”

He notes that in a quality and compliance role, he supports our team to develop outcomes for every Bluebird customer: “My work advocates for our customers, improving their lives.”

Matthew can often be spotted in the Natural History Museum, where he is a member, enjoying the architecture and exhibits.

Bernadette is one of five Customer Service Managers for Bluebird Care Kensington & Chelsea. 

Cynthia is one of five Customer Service Managers for Bluebird Care Kensington & Chelsea.

Saskia is one of five exceptional Customer Service Managers for Bluebird Care Kensington & Chelsea.

Jade is one of five superb Customer Service Managers for Bluebird Care Kensington & Chelsea.

Thoheda is one of five dedicated Customer Service Managers for Bluebird Care Kensington & Chelsea.

Sharon's work is critical to safeguard the consistently superb service for which Bluebird Care Kensington & Chelsea is renowned. She supervises each probationary Care Assistant in the field, whether they have one month or ten years of prior care experience, to determine whether they meet our exacting standards.

Rebecca works to support our care team by supervising them in the field. Rebecca, Vanessa, Norma, and Sharon are on hand to oversee the quality of our home and live-in care service with a level of oversight that ensures each Care Assistant that has passed their probationary period is supervised at least once a month. 

Sara is an integral part of our recruitment team. She works to source and onboard the Royal Borough's finest care staff.