Meet the team

Dean Morley has joined our team as an Operations Manager. His primary role is to support and manage our registered care manager, and help us to improve the quality of our services, and develop and grow our business. 

Dean joins us with seventeen years of experience in health and social care, education and marketing. As a former registered care manager of Bluebird Care (Ealing) between 2016 to 2022, he is familiar with our policies, procedures and ethos. 

Mia Elalaoui started with Bluebird Care East Hertfordshire in August 2022 as a Care Co-ordinator, and has been a fantastic addition to the team.  

Danielle started with Bluebird Care as a care assistant in October 2020 and was an excellent addition to the team with her caring and bubbly personality.  In December 2022 Danielle was promoted to Care Supervisor.  

We are delighted to see Shania return to our team after a short spell away. As one of care supervisors, Shania will help ensure that are customers receive only the very best quality of care in their homes. 

Abhishek first started working with Bluebird Care (East Hertfordshire) in January 2023, in the role of a care assistant. A popular, and well respected member of the team, Abhishek has worked his way in to the role of a care supervisor; ensuring our customers receive only the very best service in their homes. 

We're delighted to see Abhishek progress in his career at Bluebird Care. 

Brooke is one of our lovely ECM Operators and started with us in May 2023. 

Our ECM operators are on hand to provide coordinating support to the team outside of our regular business hours.

Sheelagh is one of our lovely ECM Operators and started with us in November 2022. 

Our ECM operators are on hand to provide coordinating support to the team outside of our regular business hours.

PRAFULA’S STORY

Prafula started off as a care worker at a large care company and worked herself up to be a care coordinator, but became frustrated with the way things were run. She could see inefficiencies and vast problems that made consistency of care difficult to provide. Determined that a home care company could do better she obtained all the necessary leadership and care management qualifications and founded Bluebird Care (Harrow) in 2007. Due to the great reputation she had built in Harrow she decided to open her second franchise (Brent) in 2012 to follow in the footsteps. In March 2016 the Joshi Family have taken over their third Franchise, Bluebird Care (East Hertfordshire).

MUNJAL’S STORY

Munjal has a background in Business and Entrepreneurship, having worked for a number of start-ups and big companies including running his own shop. However, through his family he had personal experience of the poor level of care delivered and along with Prafula he passionately believed that care could and should be done better.

Chaitan, Munjal and Prafula's son, has been a member of the Bluebird Care (Harrow)’s team since it first opened. He was introduced to the care industry by both his parents at a young age. Working closely with his mother Prafula he has gained first-hand experience and has learnt the majority of his skills and obtained the knowledge of how to run a busy day to day care business. 

Chaitan is qualified in CMI Level 4 NVQ in Leadership and Management for Care Services and holds a Bsc Honours degree in Computer Science. Chaitan is also a registered care manager with the Care Quality Commission.

Ushma, Munjal and Prafula’s daughter, has been a member of the Bluebird Care (Harrow)’s team since it first opened in 2007. She was also introduced to the care industry by both her parents at a young age. Working closely with her mother and brother she gained first-hand experience of running a busy day to day care business. Now with a broad range of experience in the care industry Ushma is the care manager for Bluebird Care (Harrow). 

Ushma is qualified in Level 5 in Health and Social Care and holds a BSc Honours degree in Media Business, Ushma works very closely with her brother Chaitan who are both responsible for managing all three Franchises.

Charlotte is one of our lovely ECM Operators and started with us in November 2022. 

Our ECM operators are on hand to provide coordinating support to the team outside of our regular business hours.

Louise is one of our lovely ECM Operators and started with us in November 2022. 

Our ECM operators are on hand to provide coordinating support to the team outside of our regular business hours.

I originally started as a carer and worked my way up to training manager. I returned to BBC after a two-year break and have been tasked with creating, updating, and training new and existing carers. I enjoy the hustle and bustle of the office and love the people I work with.

I joined Bluebird Care (East Herts) in November 2015 as Care Co-ordinator in 2021 I was promoted to Intake Manager. I am now responsible for placing packages of care for service users who are being discharged from hospital. I work closely with external organisations, such as Hospital discharge teams, Social Workers and Brokerage Service Finders when organising packages of care. I also communicate with private customers and their families’ organising assessments, providing them all the details they require, including current price guides, then setting up their packages of care.   

I have worked in the care industry for many years in many different sectors, as such I now have a very vast knowledge of the industry. I enjoy the everyday challenges of the care industry and thrive in this fast-paced work environment.

Natasha has a diploma in business management and Health & Social Care. Following her education, she started working in the care industry as an office administrator. Natasha quickly realised she loved working in care but she wanted to be more hands-on with her care team and customers. She swiftly progressed her career and has now been working as a care coordinator for over 5 years. 

Natasha understands the importance of staying in close contact with our customers and care team and making sure safety is at the forefront, at all times. She is a real advocate for best practice.

Linda originally joined Bluebird Care (East Hertfordshire) in September 2017 as a Finance Administrator. She has extensive experience within Finance and Administration and also excellent Customer Service skills which have always been put to good use.    

Between 2019 - 2023 Linda has been carrying out the role as Care Supervisor and then a Quality Assurance officer. 

Linda has been a fantastic leader in our team for over 6 years now, and has earned the respect of not only her peers, but our customers too. We were delighted that Linda accepted our offer to formally lead the team in December 2023, and to offer her the much deserved role as our registered care manager. 

I originally started as a carer and worked my way up to team leader, Field care supervisor and trainer and now Lead Supervisor. I have been in care for over 20 years. I have supported clients with diverse needs to find the correct care for everyone.

I find it most joyful and fulfilling to work with the elderly. Promoting person centred care and autonomy. I enjoy the hustle and bustle of the office and love the people I work with.

Simbal is an experienced coordinator, and joined our team in June 2023 for the next 12 months. We welcome his warm smile and 'Can do' attitude, and look forwrad to working with him.

Charlotte is our HR & Recruitment star; helping us find the right candidates for our vacancies and supporting the team with HR queries and admin. 

With over 10 years' experience in all aspects of accounts and finance, Kanu joined our team at Bluebird Care in July 2015. He is a fully qualified member of the Association of Accounting Technicians. Kanu's role includes invoicing, payroll and customer advice around the financial aspects of care.

He enjoys working in the busy, but friendly environment and is a popular member of the Bluebird Care team.

Natalie started working for Bluebird Care East Hertfordshire in June 2022 as the Finance Administrator. Natalie has experience in the retail industry and has also volunteered for the Mind Charity Shop in the past as she wanted to use the transferrable skills she has picked up in retail to help in the community. Natalie is looking forward to learning new skills and building positive working relationships with her colleagues at Bluebird Care East Hertfordshire.