Mandy joined Bluebird Care Croydon in July 2011 and brings with her many years of experience working in Health and Social Care. Her previous roles include Quality Assurance Officer and Compliance Officer. Mandy holds a certificate in Auditing for Compliance and has been responsible for ensuring the safe legal delivery of Residential and Domiciliary Care Services. This has resulted in excellent knowledge of the Care Standards Regulations, policies and procedures
Mandy is responsible for the day to day running of the business and has a Level 5 in General Adult Social Care. She holds an NVQ2 in Team Leadership, a certificate in Risk Management and is a Manual Handling and Medication Trainer. Many years in customer service and complaint management has made Mandy passionate about delivering a high quality service to make a significant difference to people’s lives.
Mandy has been finalist the Great British Care Awards for Registered Home Care Manager of the Year 2012,2014 and 2015. In 2016 was a finalist in the Bluebird Care Registered Manager of year award and in 2020 was a finalist in the Bluebird Care Covid Hero Awards