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Braintree & Uttlesford
12 Freeport Office Village Century Drive Braintree CM77 8YG
Melvyn Plum
Director
My journey with Bluebird Care started when my Father was diagnosed with Alzheimer’s. I was working as a Senior Social worker for Essex County Council and thought it would be a simple task to find a quality care company to support both my father and mother at our family home in Tendring. Unfortunately, this was not the case and proved to be a very difficult task.
During my search for a company that cared for its customers and shared my values I found Bluebird Care, however its services were not provided in the Tendring area. My experience and difficulty with finding the right provider made me realise how significantly I wanted to make a positive difference in the community to help and support people in their own homes and deliver the quality of care they deserve.
In March 2010 Bluebird Care Colchester & Tendring first opened its offices in Wivenhoe providing care across the Tendring and Colchester areas. Since 2010 the company has grown vastly and is continuing to do so, now providing care throughout North East Essex. We are committed to our customers and our staff, many of which have been with us from the beginning.
“Would this be what I would want for my family?” This question is something that is imbedded in our team’s values and drives them to provide the best possible care to our customers. Our mission statement since the first day has been “we aim to set standards of excellence and innovation for the care we provide our customers and for the training and support we give to our staff” and this still remains at the heart of the business.
If you would like to speak to me about home care please do not hesitate to get in touch.
Krissy Rice
Operations Manager
I am the Operations Manager for Bluebird Care Colchester and Tendring and Bluebird Care Braintree and Uttlesford.
I previously worked as an Office Manager and then onto Registered Manager for a company but was fortunate enough to find my place at Bluebird Care back in February 2013 where I began my journey at Bluebird as the Registered Manager for our Tendring office. In April 2016 our two locations were merged, and I became Registered Manager for Bluebird Care Colchester and Tendring. In 2017 I also became the Registered Manager for Bluebird Care Braintree and Uttlesford.
It has been an extraordinary journey to support our team to develop into the group of amazing and dedicated people they are today providing high standard of care to our customers.
I passed the Registered Manager reigns to my colleagues Rebecca Dixon Bluebird Care Colchester and Tendring and Abigail Black Bluebird Care Braintree and Uttlesford in 2023 and I now have the pleasure of working very closely with them as they develop and grow into their new roles.
Now as the Operations Manager, I have the wonderful job of shaping the business, developing creative and innovative care strategies and solutions for our staff and customers ensuring they are safe and happy.
I have the honour of leading the business to achieve the Gold Standards Framework Hallmark of Excellent in end-of-life care and I am very proud to have built our Rapid Response End of Life Care providing rapid care solutions to people who are at the end of their life. Whilst working
I am married and have two teenage children and two cats one being a Bengal. I love spending time with my husband and children, going to football matches and family days out. When I am at home, I love to cross stitch and cook. My mother was a Registered Nurse and built her own care company in our dining room when I was just 9 years old. I have grown up surrounded by care and with it being a huge part of my life. Working in care isn’t just a job for me, it is part of my identity and has helped shape the person I am today.
I am extremely proud to be the Operations Manager working with such a wonderful team of caring, enthusiastic people.
Abby Black
Registered Manager
I started working in care in 2017 with Bluebird Care as an administrator and care worker. I enjoyed getting to know the customers and care workers and would be the first point of contact in the office to assist with queries. After I had gained some valuable experience, I was promoted to Coordinator. This gave me further insight to the care industry ensuring customer visits were scheduled and staff rotas were completed. I would often assist the supervisor with carrying out reviews and attending new customer assessments and when the opportunity came about, I became a Supervisor in October 2020. It’s lovely to be able to get to know customers and their background and to create person centred care plans to meet their needs. No two days are ever the same.
In September 2022 I relocated and joined the team of Colchester & Tendring and joined the Braintree and Uttlesford office as Branch Manager in Decemebr 2022. As of June 2023 I am now the Registered Manager of the office.
Panganayi Tuso
Clinical Lead Nurse
My path to nursing has been a fulfilling adventure, marked by dedication, learning, and a deep-rooted passion for caregiving.
My career in nursing spans over five years, a journey that began as a Healthcare Assistant (HCA). The dream of becoming a nurse has been a part of me since my early years in Zimbabwe. However, opportunities in the field were scarce back then. It was after moving to the UK and starting my beautiful family of three children that I seized the chance to pursue my nursing degree – a decision that has shaped my life profoundly.
Being a nurse is more than a profession to me; it's a calling. There's an indescribable joy and a sense of fulfilment in helping people maintain their independence and ensuring they experience the highest quality of life possible. Every day, I am privileged to make a tangible difference in the lives of those we care for.
What fills me with immense pride is witnessing the positive changes and improvements in our clients' lives, directly resulting from our dedicated care, support, and expertise. It's these moments that remind me of the impact and importance of our work.
As a Clinical Lead, I am committed to bringing my experience, knowledge, and compassion to the forefront, ensuring that our care services are not only effective but also delivered with empathy and understanding. I look forward to continuing this incredible journey, working alongside our fantastic team to provide the best care possible.
Shannan Wood
HR & Compliance Manager
My career in the care industry began back in 2021 where i started my journey as a care assistant within domiciliary care. I continued to work and progress within community care as a Support Worker. Very quickly caring for the elderly and vulnerable became a huge passion and an extremely rewarding career. I was then promoted to Senior Support Worker in a Mental Health unit.
In May 2022 I decided I wanted to further my career into the Palliative care sector but soon after in June 2022 my physical health had declined. This meant I now had to make the difficult decisions in no longer providing care to the elderly and vulnerable but to put the needs of my health first. I was given an opportunity to become the HR & Compliance officer and in turn be able to support the staff within the organisation. Due to changes within the organisation I was then given an opportunity by Melvyn Plum with Bluebird Care to become their HR & Compliance Manager.
Since being in the role of HR & Compliance I have found a hidden passion with learning and understanding everything related to HR & Compliance. I am excited to further my career with Bluebird Care and one day gain my Level 5 CIPD to further enhance my chosen career path.
Sue Brown
Training and Development Manager
I started my career in Care just over 18 years ago as a Care Assistant in a residential home; I was introduced to Care when I had my first baby, and was looking for a flexible role that could make a difference but also fit around my new family life. Members of my family already worked in Care, so I knew that it was something I wanted to try.
20 years later and I love the difference that you can make to people's live in the community. I am thankful for the qualifications and knowledge I have gained over the past 18 years' in different care settings, and I'm pleased to be able to pass on that knowledge and support our Care team to be the best they can be for our customers in the community.
I have two children of my own, and my youngest is so proud of what we do and the difference that we make, that she hopes to grow up one day to be a Care Assistant herself. I love how much the Care team and my own career has inspired her, and I hope to inspire more people to get involved in the Care industry; there really is nothing quite like the feeling you get when you're helping someone, and knowing because of you they can remain independent in their own home in the community.
With my current role, I support the Care team to continue reaching and exceeding the high standards of Care we provide at Bluebird Care. I create meaningful and educational training content to inform and support the Care team's understanding of their roles, and equip them with the tools they need to be prepared for any situation that they could face in the community.
Joe Bowker
Accounts Manager
Football has always held a special place in my heart. I am an unwavering supporter of Manchester United, proudly wearing their colours and living and breathing each match. But my connection to the beautiful game runs deeper than that. I am an active participant, and on every Saturday, you'll find me on the field, donning the Kings Park Rangers jersey. Football isn't just a hobby; it's a passion that fuels my spirit and provides me with a sense of purpose.
In 2020, I embarked on a career in the care sector, assuming the role of a finance manager. Over the course of three years, I've taken on the responsibility of managing the financial aspects of the industry, ensuring that resources are allocated efficiently to support the care of those in need. My journey began with a small, family-centred care company, where I gained invaluable experience and developed a deep understanding of the financial intricacies involved in providing quality care.
I started with Bluebird Care in January 2023 this marked a significant turning point in my career when I joined Bluebird Care, a distinguished care organization renowned for its commitment to delivering high-quality, person-centred care. Here, my expertise in finance has found a new purpose as I contribute to the financial stability of the organization, enabling it to continue making a positive impact on the lives of its clients.
Gracie Taylor
Administrator
Gracie has joined us in 2023 to assist our Braintree team. She has previously worked for another Bluebird Care franchise, so we are sure she will hit the ground running and continue to maintain the high standards Bluebird care sets itself.
Nicola Christy
Community Psychiatric Nurse
I qualified as a Psychiatric Nurse over 20 years ago and have a range of experience working within the NHS in various psychiatric Care Settings including secure units in hospitals. Prior to joining Bluebird Care, I worked as a Community Psychiatric Nurse as part of the NHS team.
I transferred to the private Sector and joined Bluebird Care in April 2019. As part of my current role, I help new customers learn more about Bluebird Care and the type of Care and support we can provide for their mental health needs, and support the Supervisors in building a bespoke Care Plan to match the customers’ needs, lifestyle and ultimately help them remain independent within their own home. As part of this, I provide bespoke training to staff to educate them on mental health needs as well as to structure support for staff to help build their internal resilience and understand how to improve their own mental wellbeing.
Bertie
Office Dog
I am the resident office dog at Bluebird Care Colchester, Tendring, Braintree & Uttlesford. I regularly pop by to see how everyone is, and make sure their bins are nice and clean. I love back scratches and being made a fuss of when I come to see what the team are busy doing at their desks.
You can usually find me catching some rays by the window and having a snooze when I'm not on duty checking out the bins, or helping the team with their jobs. My favourite thing to do is rest my chin on our coordinators arm whilst she's working
Ann Hammond
HR Administrator & Recruitment Manager
I have worked in the caring industry for over 23 years, my first job was in a Mental Health Rehabilitation Home. I have worked in various settings from mental health, learning disabilities, elderly to looking after a lady with a brain injury and her 4 children.
I have worked in care home settings and in the community. I came to Bluebird as the HR Administrator for the Braintree office, May 2021. Alongside this role I was helping on the recruitment side for Braintree and the opportunity came up to oversee the Recruitment for both offices which I was happy to do.
I like talking to people and generally I am a good judge of character which I believe are key skills when recruiting Carers. Outside of work I love spending time with family/friends, reading and listening to music, going to the odd concert.