Tim’s wealth of experience in business management informs his oversight of Bluebird Care Bath & NE Somerset. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”
Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “Our aim is to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”
As the owner of three Bluebird Care offices across the South West and London, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care which has been life-changing so I am passionate about providing this service to BANES residents.”
Claire began her journey as a Care Assistant when she was 17, obtaining her qualifications and rising through the ranks to join Bluebird Care 7 years ago. She oversees our CQC Outstanding service, with an eagle eye on quality, customer service, co-productivity, outcome-focused care, carer experience, and continual improvement. Guiding her customers and team through the pandemic, she personified professionalism, serenity, and grace to ensure stability and consistency in an uncertain time.
When asked what she enjoys most about her role, Claire replied, “Our Customer Forums, Craft Days, customers coming in to support practical training, Carer Focus Groups… making our customers and Bluebirds centre stage and enabling them to have a strong influence on the service makes me happy. This is co-production in action! I truly love the ability to influence lives and spread smiles. A smile can travel the world… I live by this motto.”
Claire passionately mentors her team through their qualifications, encouraging them to reach beyond their grasp saying, “Every Bluebird is nurtured, encouraged and supported to achieve their potential.”
Managing Director Tim Rowland Jones says, “No Registered Manager is more committed or passionate about the care her team delivers. She is first in and last out, available to her staff 24 hours a day, 365 days a year. She cares deeply about every colleague and customer.”
A lifelong local resident, Claire spends her spare time living life to the fullest with her children and grandchildren.
Lottie supports Registered Manager Claire Nolan in the day-to-day running of Bluebird Care Bristol/Bluebird Care Bath & NE Somerset. She began her with Bluebird Care 7 years ago, starting as a Care Coordinator. Her industry experience and NVQ Level 5 inform her work which ranges from recruitment, accounts and invoices, coordination, care planning and team oversight, to conducting consultations. A recipient of the Leaders in Care Leader of the Future Award, Lottie was recently identified as one of the nation’s brightest rising stars.
For Lottie, Bluebird’s customers and carers make her work life sparkle. “I worked on Christmas Day last year, so I cooked Christmas dinner with all the trimmings and took it to a customer who didn’t have any family coming to visit. We ate together and toasted Christmas… I’ll never forget that meal.” She also looks forward to another special day in the Bluebird Care calendar, noting, “Our annual Summer Fun Day is the stuff of legend! I love watching our customers, carers, and their extended families mingling and having a day filled with smiles, camaraderie, and special treats!”
On the weekends, she can be found paddle boarding down the River Avon or plotting a trip to London to take in a West End musical.
With a professional carer in the family, Cameo followed in her mum’s footsteps and has a career that spans 15 years. In her 7 years as a Bluebird, Cameo has risen through the ranks and is now our Quality Manager, monitoring each care plan’s compliance, safety, and robustness. She notes, “I ensure our team follow the correct procedure and am always looking for new systems to implement to improve our service.” Registered Manager Claire Nolan says of her journey, “Cameo has grown and grown; she is working toward her Level 4 Diploma in Health & Social Care. Her support of her colleagues is extraordinary. She calms the strongest tempests, influencing with kindness.”
Her favourite element of care is auditing individual care plans. Cameo says, “On a granular level, my care plan improvements have an immediate impact on a customer’s life. It’s the individuals you meet that truly change your life. I supported a gentleman with MS and was privileged to see his care journey through to the end of his life. I built such a wonderful relationship with him and his wife who I am still in touch with now.”
Her favourite part of BANES is her hometown, Midsomer Norton. “My happiest memories were made there. It has a special place in my heart.”
I have been working in the Health and Social Care sector for over 20 years, ranging from an Occupational Therapy and Health Care Assistant, Carer, Senior Carer and Sheltered Scheme Manager, giving me a wealth of experience in various settings and achieving an NVQ 3.
For the last 6 years, I have worked as a trainer. I believe that care is vocational, and it is a privilege to meet passionate and caring people dedicated to providing the sort of service that they would choose for their own families, imparting the importance of providing a professional, person centred service.
We would all like to live as independently as possible, in the home that holds our happiest memories, with choice and autonomy, and I am proud to work for a company that strives to help people achieve this.
Sarah is a Care Mentor for Bluebird Care Bath.
Gabriella is a Recruitment Manager for Bluebird Care Bath.
Having started as Assistant to the Registered Manager, Callan naturally progressed to supporting every stage of the recruitment process. He notes, "Recruitment naturally suited my strengths; I have strong understanding of our core values and this informs my ability to identify future Bluebirds. I help our applicants join the Bluebird Care family and take great pride in helping them do so efficiently, smoothly and effectively."
Callan continues, "It is a joy to watch our newest Bluebirds develop throughout the induction process. Claire, Gabby and I are rooting for our inductees to thrive and flourish! Knowing I played a part in their journey is fantastic when I watch them achieve their aspirations."
Lifelong BANES resident, Callan enjoys visiting the Grade II listed Parade Gardens in the city centre. "The views of Pultney Bridge are outstanding... it's a tranquil oasis in the heart of the city."
Becky is an experienced care professional and long-serving Bluebird. She has found her strength in coordination, carefully allocating the right care team members to our BANES customers based on personality, preference, and specialisms.
“It’s the happiness that care brings, that’s what I love most,” she muses when asked about why she chose a career in care. “Connecting with our customers and team members to create a schedule that sparks joy... it’s a wonderful feeling.” Team activities are another highlight: “Running Pretty Muddy with the Bluebirds was incredible! The Bluebird work family is so supportive.”
In her spare time, Becky can be found surrounded by her rescued Japanese Akitas or travelling the globe. Her most recent trip took her to watch the seasons turn in the Smoky Mountains and listen to music in Nashville.
With five years in care, Chelsea has progressed from Care Assistant to Care Coordinator, supporting customers and carers. She joined Bluebird with a view to expanding her knowledge and career in care under Registered Manager Claire Nolan’s supervision. “In my previous role, there was no room for progression but since joining Bluebird I can see there is a career pathway here for me. Everyone is amazing to work with and there is such fun in the office. Rostering is difficult work, but we find happiness in every phone call!”
Her desire to work in home care was kindled when her grandfather passed away in a care home. “Seeing how he was treated made me certain that I wanted to work to help stay safe and happy at home. Home care and live-in care are far more person-centred. The caring, professional relationships built between the team and our customers are inspiring.”
Chelsea Bristol's Hartcliffe area, saying, “The loveliest people live in Hartcliffe. It has a special place in my heart.”
With almost a decade in professional care, Assistant Care Manager Freya. She boasts NVQs in Childcare and spent years looking after young children both in the UK and on the continent. She says, “When I relocated to Bath, I joined a home care company – caring is what I truly love. Sadly, there was no room for progression, and this is when I came to Bluebird Care. I love that here, I’m a person, not a number!”
Reminiscing about her favourite moments in the workplace, she notes, “I adore when my customers relive their memories… as if for the first time. When you hear the story of a customer’s wedding day and look at their photos, the storytelling brings black and white into vibrant colour and suddenly you’re transported! My customers’ stories remind me to cherish every day and photograph special moments. I will look back on my photos with great fondness and relive those moments someday… when I do, I hope I bring joy to a young carer in the way my customers bring great joy to me!”
In her spare time, Freya enjoys strolling the streets of central Bath and taking in its beauty noting, “It’s so visually pleasing. It’s impossible to tire of the town’s iconic architecture.”